Scribd Logo
Upload

Welcome to Scribd!

  • 2K views

    00 Managing For Quality and Performance Excellence, 9thedition - 9781285069463 - James

    Uploaded by

    mehdi810
    This document discusses quality management and continuous improvement. It explains that quality management focuses on meeting customer requirements and continuously improving processes. Quality tools like statistical process control and lean six sigma can help organizations measure quality, identify issues, and make improvements to increase customer satisfaction.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content

    You might also like

    00 Managing For Quality and Performance Excellence, 9thedition - 9781285069463 - James

    Uploaded by

    mehdi810
    2K views2 pages
    This document discusses quality management and continuous improvement. It explains that quality management focuses on meeting customer requirements and continuously improving processes. Quality tools like statistical process control and lean six sigma can help organizations measure quality, identify issues, and make improvements to increase customer satisfaction.

    Original Description:

    hgt

    Original Title

    00 Managing for Quality and Performance Excellence, 9thEdition - 9781285069463 - James

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document discusses quality management and continuous improvement. It explains that quality management focuses on meeting customer requirements and continuously improving processes. Quality tools like statistical process control and lean six sigma can help organizations measure quality, identify issues, and make improvements to increase customer satisfaction.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    2K views2 pages

    00 Managing For Quality and Performance Excellence, 9thedition - 9781285069463 - James

    Uploaded by

    mehdi810
    This document discusses quality management and continuous improvement. It explains that quality management focuses on meeting customer requirements and continuously improving processes. Quality tools like statistical process control and lean six sigma can help organizations measure quality, identify issues, and make improvements to increase customer satisfaction.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 2

    Decision Sciences & Operations Management - Managing for Quality an...

    1 of 2

    http://www.cengage.com/search/productOverview.do;jsessionid=18F6A...

    1/5/2015 11:18 PM

    Decision Sciences & Operations Management - Managing for Quality an...

    2 of 2

    http://www.cengage.com/search/productOverview.do;jsessionid=18F6A...

    1/5/2015 11:18 PM

    You might also like