Dear Respondent

Please find few minutes to complete this survey. Your specific answers will be completely
anonymous, but your views, in combination with those of others, are extremely important.
Demographic Factors
Please give answer all of these questions by tick:
Name:

Age

Less than 25 yrs

Gender

Male

Female

Annual Income

Less than 2 lac

2-4 lac

Do You do Online Shopping Yes

25-40 yrs 40-60 yrs More than 60 yrs

No

More than 4 lac

If Yes, Please Tick the number that best indicates extent of each.
S.
N.

Parameter

Online shopping makes it easy to find what I

need
Is online shopping is time saving
Online shopping site is well organized
Online shopping provide Safety and Security
Do u think that online shopping is convenient?
Online shopping is more prestigious
Online shopping is speedy service
It helps in retaining more customers
I feel confident for the transaction I made online
shopping
It is easy to find a particular item

1
1
1
1
1
1
1
1

2
2
2
2
2
2
2
2

3
3
3
3
3
3
3
3

4
4
4
4
4
4
4
4

5
5
5
5
5
5
5
5

Online shopping generally does not have

privacy of customer information
Have you use the net banking in online
shopping
Online shopping site protects information about
your net banking password
Online shopping generally faster than traditional
shopping
Online shopping generally cheaper than
traditional shopping
Online shopping compensates when
transactions are not completed in time
Most of the customer do not know how to use &
are not aware of the online shopping
There is the technological illiteracy barrier in
online shopping
There are high shipping charges in online
shopping
Customer fear for using on online shopping
because crimes & frauds are arises greatly

2
3
4
5
6
7
8
9
1
0
1
1
1
2
1
3
1
4
1
5
1
6
1
7
1
8
1
9
2
0

Strong Disagr Neither Agre Stron

ly
ee
agree
e
gly
Disagr
nor
Agree
ee
disagre
e

2
1

Overall, how satisfied are you with online

shopping

Thanks

Any Remark
Signature

______________________________________________________________________________
______________________________________________________________________________