William Rollins

1315 Luzzo Court Pittsburgh, PA 15206 | 412-661-0985 | wrollins1914@gmail.com

Objective
I am searching for a challenging position that will utilize my education and give me an opportunity to
grow in my career.

Education
MASTER OF ARTS | DEC 2016 | GONZAGA UNIVERSITY
Major: Communications and Leadership Studies
BACHELOR OF ARTS | MAY 2005 | ROBERT MORRIS UNIVERSITY
Major: Communications: Advertising

Experience
STUDENT SERVICES COORDINATOR | COMMUNITY COLLEGE OF ALLEGHENY COUNTY | NOV
15 - PRESENT
Supervising employees, which includes: prioritizing and assigning work; conducting performance
evaluations; training staff, recommends the hiring, disciplinary actions and termination of staff.
Researching and resolving more difficult and complex student complaints and issues.
Prepares for and participates in/on a variety of College and community committees, workshops,
meetings, trainings sessions, task forces, and conferences.
NIGHT MONITOR | AUBERLE | FEB 13 AUG 13
Obtain social and behavioral histories; completing intake documents; providing case management
services; and conducting individual, group, and family counseling, and crisis intervention services.
Maintain constructive discipline and security; record individuals progress in meeting treatment
program goals; and implement discharge plans.
Provide guidance to youth on group living, rehabilitative program goals, personal hygiene, and social,
physical, and emotional development programs.
STUDENT FINANCE COUNSELOR| SOUTH UNIVERSITY | FEB 08 JAN 12
Conducts needs analysis in compliance with federal criteria to determine the relative eligibility of
each financial aid applicant.
Determines the types and amounts of financial aid to be awarded through the packaging process
according to federal, state and institutional requirements. Monitors individual student awards.
Resolves data conflicts and over awards.
Provides support to students experiencing family, personal or economic crises which may impact
school performance. Specific focus on working with special needs populations to identify unique
needs and coordinate appropriate services.
SENIOR TEACHER COUNSELOR| FAMILY LINKS, INC. | NOV 05 FEB 08
Develops, maintains and oversees therapeutic environment, including levels of supervision
appropriate to at-risk population, emphasizing the health and safety of consumers, staff and
community.
Provides oversight of and participates in all service components, including referral and intake,
assessment, service planning and delivery and discharge, as indicated and directed.
Assists in the provision of new staff orientation, training and staff development activities and
documentation accordingly.

William Rollins
1315 Luzzo Court Pittsburgh, PA 15206 | 412-661-0985 | wrollins1914@gmail.com

TEACHER COUNSELOR| FAMILY LINKS, INC. | MAR 05 NOV 05

Provide direct service work with at-risk population in out-of-home service setting, with emphasis on
ensuring health and safety, obtaining permanency and enhancing overall well-being in a teaching
environment.
Supervise and document the administration of prescribed and non-prescribed medications in
accordance with state regulations and agency policies.
Anticipate and intervene directly in crisis situations, using approved behavior management and crisis
intervention techniques, including but not limited to: de-escalation; conflict resolution; individual and
group strategies and restrictive procedures.

References
References Available Upon Request