Kevin A.

Ayala
4331 Griffin Ave Los Angeles, CA 90031 (323) 202-5068 kevou10@gmail.com
EDUCATION

Arts and Humanities (June 2014 to present)

Pasadena Community College
Public Relations (November 2011)
Universidad Dr. Jos Matas Delgado

EXPERIENCE Evening Front Desk Receptionist (2013 to present)

Lincoln Property Company, Pasadena, CA
Maintain knowledge of room schedule and scheduling.
Supervise a multi-billion dollar company safety status.
Monitor and authorize entrance and departure of employees, visitors and other
persons.
Manage and supervise other employees performance and regulate guidelines that
satisfy the client.
QA Analyst and Customer Service Rep. (2006 to 2012)
Sykes Enterprises Inc. San Salvador, SV
Facilitate public relations with clients.
Problem and solution solving as a customer service consultant.
Managed sales and customer quality assurance, and performance.
Experience with problem solving and decision making situations.
Barista (2005 to 2006)
Coffee Beanery, Fort Worth, TX
Created a scheduling system to accommodate productivity needs.
Performed several duties to fulfill positions and accommodations as a server, which
consisted on providing commodity and interacting with clients.
SKILLS

Fluent in English and Spanish.

Conversational in French and Portuguese.
Proficient with Windows operating system, and android.
Proficient with Excel, Word, PowerPoint and On-Guard.