KA H L I A S H A N N A R E AV I S

OBJECTIVE
Obtain a position where my superb Customer Relation and
Quality Assurance experience can be fully utilized to improve
customer satisfaction and enhance the company brand name.
EXPERIENCE
2013-2016

PCM Inc

Fort Worth, TX

Administrative Coordinator
Handled Maintaining Schedules and Coordination for
Multiple Departments.
Handled High Leveled escalations and problem solving to
maintain Client Relationships.
Handled Training for new hires to get acclimated with
Business portfolios.
2012-2013

Sprint

Fort Worth, TX

Technical Support/ Floor Support Supervisor(SME)

Provides timely and accurate resolution to customer
issues relating to equipment and account problems.
Mentored for new and existing employees providing
coaching and handling escalations to help meet site
quota.
Received National Recognition throughout all Sprint Sites
for exceeding goals in satisfaction and cross sales
consecutively for 6 months.
2010-2012

Bank of America Home Loans

Fort Worth, TX

Customer Care and Relationship Deepening Specialist

Handled multiple areas of the mortgage loan process
including but not limited to Property Claims, Escrow,
Foreclosure, Reverse Mortgage, and refinancing.
Problem solved home owners billing issues and resolved
any payment inquiries, providing options for lowering
payments.
EDUCATION
2012-Present North Lake College

REFERENCES

Double Major
Sciences

in

Business

Irving, TX
Marketing

and

Applied

K S R E AV I S @ G M A I L . C O M
7429 FRANCES IRENE DR. CHARLOTTE, NC 28215 817.938.1657

Available Upon Request