Professional Documents
Culture Documents
Enterprise Resource Planning
Enterprise Resource Planning
Enterprise Resource Planning
DRIVE
PROGRAM
SUBJECT
NAME
BK ID
CREDIT
MARKS
WINTER 2015
MBADS (SEM 3/SEM 5)
MBAFLEX/ MBA (SEM 3)
CODE
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Marks
Q.No Questions
a. Explain the different types of business processes.
1
Total Marks
6
10
2.5
2.5
2.5
2.5
10
10
CRM is a powerful tool used by an organization to acquire new customers and retain the
existing ones. Explain various types of CRM.
2
8
10