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2.

HANDLING CHECK IN
FO

: Good evening sir. Can I help you?

GUEST : Good evening. What the name of this hotel?


FO

: The name of this hotel is Rose Hotel.

GUEST : I think Rose hotel is beautiful name.


FO

: Thank you

GUEST : You are welcome. Is there any room vacant?


FO

: Yes there is.

GUEST: I want to reserve a room. May I see the room, first?


FO

: Of course.

GUEST : I would like room with a bath. By the way, Have you a room looking on
the garden ?
FO

: Yes, I have. Excuse me sir, May I know your name?

GUEST : Yes, I will introduce my self. My name is Mr.Justin Dale. I come from
California. I am a Vice President.
FO

: May I write your telephone?

GUEST : OK. You can write. 805 963 9171


FO

: Thank you for your information Mr. Justin.

GUEST : I am staying two nights in this hotel. How much does it cost per night?
FO

: You must pay Rp. 500.000,- per night

GUEST : OK! May I have meals in this hotel?


FO

: Of course sir.

GUEST : Whats my room number?


FO
: Mr. Justin your room is number 202. This is envelope inside
completed with ID card and
your breakfast voucher for tomorrow
morning.
GUEST : yes thank you. Will you have our bags sent up?
FO

: Yes, our bellboy will escort you to your room now..

GUEST : OK Thanks.
FO
: Mr. Justin I hope you nice stay with us. If you have some trouble,
dont hesitated to contact
us. Please dial number 103 our reception
will help you. Thank you very much

GUEST : Youre welcome

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