Connecting Your PC or Laptop To The College Networks

There are two ways to connect your PC, laptop or mobile device to the college
network to give you access to the Internet:

a wired connection via a fixed ethernet port in a Hall of Residence room.

a wireless connection from one of the college's wi-fi hotspots or in a Hall of

Residence.

eduroam Authentication
The recommended method of authenticating (logging in)
to the college network is via the eduroam service. This
requires some setting up but has many advantages. It is
secure, it will not require you to log in every time you want to access the network
and it will also work if you visit other colleges around London or other areas of the
country or even other parts of the world. It will often give you access even when
you just happen to be in the vicinity of other colleges or establishments using the
service.
Whether you want to use a wired or wireless connection or both, you will first
need to install a security certificate to use eduroam. There are several ways in
which you can obtain the security certificates:
If you have access to a wired connection in a Hall of Residence room:

Plug your computer in to the network socket.

Launch a web browser to bring up the 'Authenticated Network Access:

Welcome' page.

Follow links to Connecting To The College Networks then to eduroam set-up

instructions.

Download the security certificates for your particular operating system.

There are separate installers for wired and wireless connections so you will
need to download both if you want to use both types of connection.

Follow the instructions on setting up eduroam using your college username

in the format: username@qmul.ac.uk.

If you do not have access to a wired connection in a Hall of Residence you can:

Log in to a Student Teaching Service PC in one of the open-access labs.

Open a web browser and follow links on the start-up page to Connecting to
the College Networks then eduroam set-up instructions.

IT Services Sept 2011

Download the security certificates for your system to a USB memory stick
and then copy them to your laptop.

Follow the instructions on the web pages for setting up eduroam using your
college username in the format .

Another way to download the security certificates is to connect wirelessly to

the 'Authenticated Network Access: Welcome' page from a wi-fi hotspot on
campus by selecting qm-college-wifi from the available wi-fi networks. This
will give you access to the required web pages by following the link Connecting
To The College Networks, and you can then navigate to the eduroam set-up
pages and download the required security certificates.
If you would like help in setting up eduroam, or have difficulty downloading
the certificates, you can go to the IT Services Help Desk in W209 of Queens
Building, Mile End or contact the IT Support Teams at your site (details below).

Troubleshooting

If you find you cannot make any network connection at all, your computer
may need some initial changes to its networking configuration before you
can successfully connect to the college network, particularly if you have it
configured in a specific way for a home network for example.
Navigate to your network settings, find Internet Protocol (TCP/IP ) >
Properties and make sure that the radio buttons marked 'Obtain an IP
address automatically' and 'Obtain DNS server address automatically' are
both checked. Or for Apple computers, that it is configured to use a DHCP
server.

If your network settings are all correct and you cannot make a successful
connection, make sure you are entering your username in the format
username@qmul.ac.uk. Note that if you have anything other than just
qmul.ac.uk after the @ sign, it will not work!

Even without authenticating, you will still be able to access and consult online documentation on the IT Services web pages at:
http://qm-web.its.qmul.ac.uk/connectPC.shtml
http://qm-web.its.qmul.ac.uk/halls/
and
http://www.its.qmul.ac.uk/network-services/Eduroam.html
which cover necessary network configuration settings in more detail.

If after trying the suggestions here and in the on-line help, you still need
assistance, the ITS Help Desk in room W209, Queens' Building at Mile End
is open from 9.30 - 5.30 p.m., Monday to Friday.
Support is also provided by teams at Whitechapel (Hill Centre, Old Medical
College Building) and West Smithfield (Robin Brooke Centre).

IT Services Sept 2011