IMPORTANT INFORMATION

26 April 2010 Update

Virgin Atlantic has confirmed their flying program is returning to schedule. A small number
of their flights may have a delay as they reposition aircraft and crews. Virgin Atlantic have
to be cautious as they don’t know if UK airspace will close again but for the moment they
are taking full advantage of the opportunity presented to us.

Virgin Holidays would like to assure our customers that we are working round the clock
with Virgin Atlantic on their recovery strategy, to bring customers back to their country of
residence and will update you as soon as possible. Please do not go to the airport in the
hope of getting on a plane without a confirmed reservation or by REQUEST from your
local rep, in person or via message system. Please do not arrive at the terminal until your
requested time, Passengers wishing to rebook a confirmed flight (Next Available was
May 2 at 945pm last night, Should contact Virgin Atlantic Airline (PHONE ONLY) you will
not be removed from the stand-by list if you rebook. Airports are very busy after this
unprecedented disruption of air travel and any spare seats have already been allocated to
customers with serious medical conditions and other special needs circumstances. As of
Saturday 04/24/2010 we are requesting the following Passengers to report to the airport
to start the stand by process, this does not mean you are confirmed for a flight, this
means we are working hard to get every passenger scheduled to fly on the original
departure depart date. Once again this is for the passengers’ who hold a ticket/reference
number verifying the 15TH- 17th departure.
Please stay put housed at your hotels or temporary accommodation and we will issue
further information in due course.

We offer our sincere apologies for the inconvenience and disappointment this situation
has caused, we welcome the opening of UK Airspace and are delighted that airlines can
take to the skies once again to serve our customers and we thank you for your patience
and understanding.

A Virgin Holidays representative will be at the following hotels:

Monday 4/26/2010

Rachael–Hyatt Long beach 10:30am-12pm

Jeanne-Custom Hotel 10:30m
jEANNE – Crowne Plaza 1:00Pm-2:00pm

Please see Page 2 for Guests who are asked to arrive at LAX
on Monday 04/26
Sunday Stand-By List 04/26/2010
 Orig Orig
Titl F Depart Titl Depart
REF# e . Surname Date REF# e F. Surname Date
04/18/201 MST 04/18/201
47036 MR P HALL 0 47036 R N HALL 0
04/18/201
474 MRS R HALL 0
04/18/201
47036 MS D STEVENS 0
04/18/201
47036 MS C MOLSON 0
04/18/201
64371 MRS M BRINDLEY 0
04/18/201
64371 MR A BRINDLEY 0
04/18/201
87366 MRS J SMITH 0
04/18/201
87366 MR P SMITH 0
04/18/201
87366 MISS E SMITH 0
04/18/201
87366 MR H SMITH 0
04/18/201
7589 MISS G FIRTH 0
04/18/201
7589 MR P GRAY 0
04/18/201
85084 MR R RILEY 0
04/18/201
85084 MRS S RILEY 0
04/18/201
85084 MISS M RILEY 0
04/18/201
85084 MTR J RILEY 0
04/18/201
95401 MR CONDUIT 0
04/18/201
95401 MRS CONDUIT 0
HUTCHINSO 04/18/201
13749 MRS T N 0
HUTCHINSO 04/18/201
13749 N 0
HUTCHINSO 04/18/201
13749 N 0
HUTCHINSO 04/18/201
13749 N 0
HUTCHINSO 04/18/201
13749 N 0
HUTCHINSO 04/18/201
13749 N 0

04/18/201
9063556 MRS T ALLEN 0
04/18/201
63556 ALLEN 0
04/18/201
63556 ALLEN 0
04/18/201
63556 ALLEN 0