OPERATIONAL

DIMENSIONS

OPERATING A RETAIL
BUSINESS
OPERATIONS BLUEPRINT.

An operations blueprint
systematically lists all the
operating functions to be
performed, their characteristics,
and their timing.

it standardizes activities , isolates

points at which operations may
be weak or prone to failure .

outlines a plan that can be

evaluated for completeness ,
shows personnel needs , and
helps identify productivity
improvements.

STORE FORMAT
Positioning
anddifferentiation create
a distinct image of the
store among its
customers.

STORE FORMAT BY-

Location.
Ownership.
Merchandise
categories.
Size.
Price.

STORE SIZE &

LAYOUT

PERSONAL UTILISATION

1. Hiring Process.
2. Workload Forecasts.
3. Job Standardization and CrossTraining.
4. Employee Performance
Standards.
5. Compensation.
6. Self- service
7. Length of Employment.

STORE MAINTAINENCE AND RENOVATION.

WHAT IS INVENTORY MANAGEMENT?

Inventory refers to the goods stocked

for future use. Every retail chain has its
own warehouse to stock the
merchandise to be used when the

WHY?
TERMINOLOGIES

Unavailability of
merchandise, empty shelves
leave a negative impression
on the customers and they
are reluctant to visit the
store in near future.
Inventory management
prevents such a situation.
Managing inventory also
helps the retailer during
situations beyond control like
transport strikes, curfews
etc.

1. SKU. (STOCK KEEPING

UNIT)
Unique codes are given.
Example.
.

NU M40-FL-W
NU - M-38-FL-BWhere:
NU stands for Numero Uno
M - Men
40 - Collar Size
FL - Full Sleeves
W - White (Color of the shirt)

2. NOS ( NEW OLD STOCK).

3. STOCK OUT.

CREDIT MANAGEMENT

What form of payment is acceptable?

Who administers the credit plan?
What are customer eligibility requirements
for a check or credit purchase?
What credit terms will be used?
How are late payments or non payments to
be handled?

INSURANCE

STORE SECURITY

1.
2.

1.

3.
4.

Rising premiums
Reduced scope of
coverage by insurers
Fewer insurers
servicing retailers
Greater need for
insurance against
environmental risks.

2.
3.
4.
5.
6.
7.

Uniformed security
guards
Undercover personnel
Brighter lighting
TV cameras and other
devices
Curfews
Limited access to
backroom facilities
Frequent bank
deposits.

CRISIS
MANAGEMENT.
1.

2.
3.

There should be
contingency plans for
as many different
crisis situations as
possible
Essential information
should be
communicated.
The chain of
command should be
clear and decision
makers given
adequate authority