Thorpe (2004) stresses the importance of evaluating quality of learner support while adapting to

learners needs. This simply means that organizations today must adapt to or change their
strategies, policies or procedures when necessary. Policies and procedures may need to be
tweaked if they are out-dated and inefficient.
For example, my place of employment does practice quality and assurance (QA). This training
allows each and every employee to meet the companys standards in such a way that these
benchmarks can be measured throughout every department. QA allows individuals to be held
accountable and to make sure certain targets are consistently met. Most importantly, evaluating
quality must be effectively monitored, data to be gathered and analyzed for future improvements.
Reference:
Thorpe, M. (2004). Evaluating the quality of learner support. In J. E. Brindley, C. Walti, & O.
Zawacki-Richter (Eds.), Learner support in open, distance and online learning
environments (pp. 251-258). Oldenburg: Bibliotheks-und Informationssystem der Universitt
Oldenburg.