IMPORTANT INFORMATION

27 April 2010 Update

Virgin Atlantic has confirmed their flying program is returning to schedule. A small number
of their flights may have a delay as they reposition aircraft and crews. Virgin Atlantic have
to be cautious as they don’t know if UK airspace will close again but for the moment they
are taking full advantage of the opportunity presented to us.

Virgin Holidays would like to assure our customers that we are working round the clock
with Virgin Atlantic on their recovery strategy, to bring customers back to their country of
residence and will update you as soon as possible. Please go to the airport Please do
not arrive at the terminal until 5pm Passengers wishing to rebook a confirmed flight
(Next Available was May 3 at 915pm last night, Should contact Virgin Atlantic Airline
(PHONE ONLY) you will not be removed from the stand-by list if you rebook. Airports
are very busy after this unprecedented disruption of air travel and any spare seats have
already been allocated to customers with serious medical conditions and other special
needs circumstances. As of Tuesday 04/27/2010 we are requesting ALL REMAINING
Passengers to report to the airport to start the stand by process, this does not
mean you are confirmed for a flight, this means we are working hard to get every
passenger scheduled to fly on the original departure depart date. Once again this is
for ALL passengers’ who hold a ticket/reference number verifying the 15TH- 20 th
departure dates.
Please stay put housed at your hotels or temporary accommodation and we will issue
further information in due course.

We offer our sincere apologies for the inconvenience and disappointment this situation
has caused, we welcome the opening of UK Airspace and are delighted that airlines can
take to the skies once again to serve our customers and we thank you for your patience
and understanding.

Stand-By List 04/27/2010

Caswell Party of 2 (upper)

Barker, Linda Party of 2 departing date 04/20 0r 04/19
Lawson, Valerie Party of 2 departing date 04/20
Dighton, M Party of 6 departing date 4/20
Smith, Barry Party of 2 departing date 4/20
Jane Taylor Party of 2, departure date of 4/20
MISS VICTORIA WHYMARK 1
MRS LINDA WILBY 3 MISS AMANDA HARTMAN 1 MR JAMES HOSKINS 2 MR PHILIP
KINCHELLA 3 MR ALEXANDER GLYMOND 2