CONTINOUS: verb /

adjective + preposition +
-ing

Im interested in your products. Can you send me

some more information: A customer.
Ill email you a report on Monday, and then we can
talk about it: A consultant.

When a verb follows a

preposition, it always ends
with -ing.
My job consists of
answering the phone to
customers.
He's involved in developing
new software.
Key expressions

Asking to speak to someone

Could I speak to (name)?
Is (name) there, please?
Identifying the caller
Could I have your name, please?
Who's calling, please?
This is (your name).
Giving a reason for the call
I'm calling about ...
I'm phoning to ...
Saying the person is / isn't free
I'm sorry, but / I'm afraid she's not
here today.
Can I take a message?
Leaving a message
Can / Could I leave a message?
Can / Could you ask him / he to call
me back?
Finishing
I'll give him / her the message.
Thanks for your help / for calling.
Speak to you later / tomorrow.
Main job consist of answering calls from
customers who are having problems with
their software. It also involves working
with sales reps from time to time.
He isnt involved in developing new
programs. But when programmers are
preparing new versions of old products, he
takes part in the discussions

If you want to leave early, I can finish that for: A

colleague.
There are three new management courses starting
next month: A training organization.
We now have those chairs you ordered. Ill send them
today: A suppliers.
I have two more CVs which look interesting for that
sales job: An employment agency.
Im afraid we cant accept any more work from you
this month: A subcontractor.

Vocabulary
Job involves:
trabajo implica
Take part: formar parte
Consists of:
consta en
Involved in:
involucrado en
Shelves:
estantera
Deal with:
tratar con
Between staff:
entre
el
personal
Retail buyer:
comprador al
por menor
Employees agency:
empresa
de
trabajo
Public relations officer:
oficial
de relaciones publicas
An occupational psychologist:
psiclogo ocupacional
Customers:
clientes
Programmers:
programadores
Sales reps: representante de ventas
Developing:
desarrollo
Partner:
socio
Ex-colleague:
ex-colega
Wholesaler:
mayorista
Questions p.simple or p.continous

Do you speak english at work?

Do you travel a lot for your
work?
Are you travelling anywhere
this week?
Do you sometimes works on
special project?
Are you doing any other training
courses at the moment?
Are you receiving any visitors
this week?
Does your boss work everyday?
Is she working today?
Does she travel a lot for work?
Is he travelling this week?

F: Hi could I speak to Islam Zahid?

I: who is calling?
F: This is Luis Vargas from Google
I: Im sorry but hes not here right now.
F: Could I leave a message?
I: Yes, of course.
F: Im calling to remind him he has to pay an
invoice.
I: Ill take the message. Thanks for calling.
Goodbye

F: Goodbye.

Whos calling, please? This is

Simon Ilago from AOS.
What can I do for you? Im calling
about a special price on our
printers.

Is Mrs. Ackers there, please?

Speaking.
Thanks for calling. Youre welcome.
Goodbye
Can I call you back tomorrow?
Sorry, but Im out of the office
tomorrow