BROCK FRANCIS

59 River Rd, Apt #13, Welland, ON, L3B 2R7

Home Phone # 905-732-2970
Cell Phone # 289-696-0914
Email: BrockFrancis@outlook.com
Education:
Law Clerk Co-ops Program:
Niagara College Canada Niagara-on-the-lake Campus
2015- Present
Relevant Courses:
-Computers for Legal Office Level 1 (Word, Excel)
-Law & Research Canada
-Credit Law
-Computers for Legal Office Level 2 (ACL, Tera view, Conveyancer)
-Family Law

-Business Writing Fundamentals

-Law & Conveyancing 1
-Estates
-Law & Conveyancing 2
-Litigation.

Advanced Law Enforcement and Investigations:

Niagara College Canada Welland Campus
2014- 2015
Relevant Courses:
-Case Prep & Document Procedure
-Psychological Emergencies & Intervention

-Evidence and Court Procedure

-Conflict Resolution

Police Foundations:
Relevant Courses:
-Canadian Criminal Justice
-Provincial Offences
-Problems and Community Resolution
-French level 1

2012- 2014

-Crisis Intervention
-Ethics
-Multiculturalism and Diversity
-American Sign Language Level 1

Volunteer Experience:
Speed watch, Red-light, Lock-it or Lose-it, and Stop-sign Program Leader
Hamilton Police Service Crime Prevention Center Ancaster
-

2014- present

Organize events for police volunteers, set times dates and location based on statistics provided by the Hamilton
Police service and by records provided by local civilians.
Maintain forms and professionalism, submit reports in a timely manner verifying accurate and simplified forms
and responses.
Address citizen concerns by dealing with all question and providing accurate information to alleviate issues.
Ensure safety of volunteers, by providing information on possible risk and outcomes that can arise from an event,
handle incidents by deescalating confrontational situations.

BROCK FRANCIS
59 River Rd, Apt #13, Welland, ON, L3B 2R7
Home Phone # 905-732-2970
Cell Phone # 289-696-0914
Email: BrockFrancis@outlook.com
Volunteer Experience: continued
Volunteer Ground Search
Search and Rescue Niagara
-

2012- 2015

Acquired survival skills through training exercises.

Developed discipline and team work by performing searches for missing people in teams ranging from 10- 200
people while working with on and off duty police officers.
Demonstrate work professionalism, arrive on time and in proper dress code and following directions from search
coordinator or local police supervisor.
Assisted with distraught and confused individuals by using effective communication strategies while maintaining
confidentiality.
Provide medical assistance when required.

Work Experience:
Laundry Loader
Marriott Fallsview Hotel and Spa
Niagara Falls, ON, L2G 3W6
-

Organize and wash large loads of laundry.

Heavy lifting, sort laundry by type and weight.
Work with team to efficiently preform duties.

Baker/ Front cash

Tim Hortons
5470 Drummond Road, Niagara Falls, Ontario, L2G 4K9
5233 Stanley Avenue, Niagara Falls, Ontario, L2E 7C2
-

2011- 2012
2010- 2011

Baked and prepare foods to meet store requirements and to maintain quality control of products.
Adhered to strict safety guidelines of the company.
Provided professional customer service assisting customers individually and in large groups.
Addressed customer related concerns and ensured issues were resolved.

Assistant Manager
Everything for a Dollar Store
Niagara Falls, Ontario
-

2014-Present

Trained and scheduled staff of 12.

Completed payroll, ordered inventory, and ensured smooth operation of store.
Assisted customers with concerns and processed refunds.
Operated cash register.

2006-2009