SP Madrid & Associates Law Firm

Training Calendar
DAY

ACTIVITIES
Work Orientation
Company Tour
7 Major Company
Policies
SPM Culture
Recordings

SPM Videos
Job Shadowing
Sales Vs. Collection
Job Shadowing
Last hour meeting

DAY

ACTIVITIES

MINUTES
1 hour

2004 /
Conference
2004 /
Conference
2004 /
Conference
2004 /
Conference
Bank Room
2004 /
Conference
Bank Room

Ms. Quennie
Gomboc
Team Leader

2004 /
Conference

Ms. Quennie
Gomboc

10 minutes
1 hour
30 minutes
30 minutes
30 minutes
30 minutes
1 hour
1 hour
1 hour

ROOM

TRAINER

TIME

MINUTES

Team Leader

15 minutes

Job Shadowing

Bank Room

Team Leader

7 Stages of Collection

2004 /
Conference
2004 /
Conference
2004 /
Conference
2004 /
Conference
2004 /
Conference
2004 /
Conference
Bank Room

Ms. Mel
Rebadomia
Ms. Mel
Rebadomia
Ms. Mel
Rebadomia
Mr. Ivan Remulta

2004 /
Conference
2004 /
Conference

Ms. Quennie
Gomboc
Ms. Quennie
Gomboc

08:00a
m
08:15a
m
09:00a
m
10:00a
m
11:00a
m
01:00p
m
01:30p
m
03:00
pm
04:00
pm
05:00p
m
05:30p
m

TRAINER

TIME

MINUTES

Bank Team
Leader
Ms. Quennie

08:00a
m
08:30a

30 minutes

Company Tools
Discussion
Company Policies
Skiptrace Light
Discussion
Job Shadowing
Games
Last hour meeting

TIME
09:00a
m
10:00a
m
10:10a
m
11:10a
m
01:00p
m
01:30p
m
02:00p
m
02:30p
m
03:30p
m
05:00p
m

Bank Room

Recordings

DAY

TRAINER
Ms. Quennie
Gomboc
Ms. Gerra
Peroche
Ms. Vanessa
Javinar
Ms. Mel
Rebadomia
Ms. Mel
Rebadomia
Ms. Mel
Rebadomia
Team Leader

2004 /
Conference
All Units

Morning Activities

4 Ps of Collection

ROOM

ACTIVITIES
Morning Activities
Phone Handling

ROOM
Bank Room
2004 /

Ms. Vanessa
Javinar
Ms. Quennie
Gomboc
Team Leader

45 minutes
1 hour
1 hour
1 hour
30 minutes
1 and half
hour
1 hour
30 minutes
30 minutes
30 minutes

30 minutes
Training and Development

SP Madrid & Associates Law Firm

Bank Room

Gomboc
Ms. Quennie
Gomboc
Team Leader

Job Shadowing

Bank Room

Team Leader

4 Communication
Skills
Recordings

2004 /
Conference
2004 /
Conference
Bank Room

Ms. Quennie
Gomboc
Ms. Mel
Rebadomia
Team Leader

2004 /
Conference

Ms. Mel
Rebadomia

Introduce to Team
Leader
Bank Orientation

Job Shadowing
Last hour meeting

DAY

ACTIVITIES

1 and half
hour
1 hour
3 and half
hours
30 minutes

TIME

MINUTES
30 minutes

2004 /
Conference
Bank Room
2004 /
Conference
2004 /
Conference
Bank Room

Ms. Mel
Rebadomia
Ms. Mel
Rebadomia
Team Leader

2004 /
Conference

Ms. Mel
Rebadomia

1 and half hour

2 hours
1 hour
1 hour
2 and half
hours
30 minutes

ROOM

TRAINER

TIME

MINUTES

Bank Room

Team Leader

30 minutes

Training Full Basic

Nego
Job Shadowing

2004 /
Conference
Bank Room

Ms. Quennie
Gomboc
Team Leader

Beast Mode Training

2004 /
Conference
Bank Room

Ms. Mel
Rebadomia
Team Leader

2004 /
Conference

Ms. Mel
Rebadomia

08:00a
m
08:30a
m
10:30a
m
01:00p
m
02:00p
m
05:30p
m

Last hour meeting

1 hour

Morning Activities

Job Shadowing

DAY

30 minutes

08:00a
m
08:30a
m
10:00a
m
01:00p
m
02:00p
m
03:00p
m
05:30p
m

Beast Mode Briefing

ACTIVITIES

5 minutes

Bank Team
Leader
Ms. Quennie
Gomboc
Team Leader

Training Nego
Presentation
Job Shadowing

Last hour meeting

m
09:00a
m
09:05p
m
09:35p
m
10:30a
m
01:00p
m
02:00p
m
05:30p
m

TRAINER

Bank Room

Job Shadowing

ROOM

Morning Activities

4 Types of Client

DAY

Conference
Bank Room

ACTIVITIES
Morning Activities

2 hours
1 and half
hour
1 hour
3 and half
hour
1 hour

ROOM

TRAINER

TIME

MINUTES

Bank Room

Team Leader

09:00a
m

30 minutes

Training and Development

SP Madrid & Associates Law Firm

DAY

Coaching

Bank Room

Team Leader

Job Shadowing

Bank Room

Team Leader

Last hour meeting

2004 /
Conference

ACTIVITIES

TIME

MINUTES

Morning Activities

Bank Room

Team Leader

30 minutes

Job Shadowing

Bank Room

Team Leader

Full Basic Nego

2004 /
Conference
2004 /
Conference
2004 /
Conference
2004 /
Conference
Bank Room

Ms. Quennie
Gomboc
Ms. Mel
Rebadomia
Ms. Mel
Rebadomia
SPM Panel

2004 /
Conference

Ms. Mel
Rebadomia

08:00a
m
08:30a
m
10:00a
m
01:00p
m
02:00p
m
03:00p
m
04:00p
m
05:30p
m

Beast
Mode
Observation
1st Mock Evaluation

Last Hour Meeting

ACTIVITIES

Team Leader

1 and half
hour
2 hours
1 hour
1 hour
1 hour
1 and half
hour
30 minutes

ROOM

TRAINER

TIME

MINUTES

Morning Activities

Bank Room

Team Leader

30 minutes

Job Shadowing

Bank Room

Team Leader

Presentation
Techniques
Beast
Observation
Job Shadowing

2004 /
Conference
2004 /
Conference
Bank Room

Ms. Quennie
Gomboc
Ms. Mel
Rebadomia
Team Leader

2004 /
Conference

Ms. Quennie
Gomboc

08:00a
m
08:30a
m
10:00a
m
01:00p
m
02:00p
m
05:30p
m

Mode

Last Hour Meeting

DAY

4 and half
hours
30 minutes

TRAINER

Job Shadowing

DAY

30 minutes

ROOM

Recordings

Ms. Quennie
Gomboc

09:30a
m
10:00a
m
02:30p
m

ACTIVITIES

1 and half
hour
2 hours
1 hour
3 and half
hour
30 minutes

ROOM

TRAINER

TIME

MINUTES

Morning Activities

Bank Room

Team Leader

30 minutes

Job Shadowing

Bank Room

Team Leader

Techniques Role
Playing101
Job Shadowing

2004 /
Conference
Bank Room

Ms. Quennie
Gomboc
Team Leader

Character of a Good
Collector

2004 /
Conference
Bank Room

Ms. Mel
Rebadomia
Team Leader

08:00a
m
08:30a
m
10:00a
m
01:00p
m
03.00p
m
04:30p
m
05:30p
m

Job Shadowing
Last Hour Meeting

2004 /
Conference

Ms. Mel
Rebadomia

1 and half
hour
1 hour
2 hours
1 and half
hour
1 hour
1 hour

Training and Development

SP Madrid & Associates Law Firm

DAY

10

ROOM

TRAINER

TIME

MINUTES

Morning Activities

ACTIVITIES

Bank Room

Team Leader

30 minutes

Negotiation
Techniques
Job Shadowing

2004 /
Conference
Bank Room

Ms. Mel
Rebadomia
Team Leader

Beast Mode
Observation
Composure Game

2004 /
Conference
2004 /
Conference
Bank Room

Ms. Quennie
Gomboc
Ms. Mel
Rebadomia
Team Leader

2004 /
Conference

Ms. Quennie
Gomboc

08:00a
m
08:30a
m
10:00a
m
01:00p
m
02:00p
m
03.00p
m
05:30p
m

Job Shadowing
Last Hour Meeting

DAY

11

DAY

12

DAY

ACTIVITIES

1 hour
1 hour
2 and half
hour
30 minutes

ROOM

TRAINER

TIME

MINUTES

Morning Activities

Bank Room

Team Leader

30 minutes

Techniques Role
Playing102
Job Shadowing

2004 /
Conference
Bank Room

Ms. Mel
Rebadomia
Team Leader

Techniques Role
Playing102
Job Shadowing

2004 /
Conference
Bank Room

Ms. Quennie
Gomboc
Team Leader

Last Hour Meeting

2004 /
Conference

Ms. Mel
Rebadomia

08:00a
m
08:30a
m
10:00a
m
03:00a
m
04:00p
m
05:30p
m

ACTIVITIES

1 and half hour

5 hours
1 hour
1 and half hour
30 minutes

ROOM

TRAINER

TIME

MINUTES

Morning Activities

Bank Room

Team Leader

30 minutes

Coaching

Bank Room

Team Leader

Job Shadowing

Bank Room

Team Leader

Last hour meeting

2004 /
Conference

09:00a
m
09:30a
m
10:00a
m
02:30p
m

ACTIVITIES

Ms. Quennie
Gomboc

30 minutes
4 and half
hours
30 minutes

ROOM

TRAINER

TIME

MINUTES

Morning Activities

Bank Room

Team Leader

30 minutes

Closing Techniques

2004 /
Conference
Bank Room

Ms. Mel
Rebadomia
Team Leader

2004 /
Conference
Bank Room

Bank Team
Leader
Team Leader

2004 /
Conference

Ms. Quennie
Gomboc

08:00a
m
08:30a
m
10:00a
m
01:00p
m
02:00p
m
05:30p
m

Job Shadowing

13

1 and half
hour
2 hours

2nd Mock Evaluation

Job Shadowing
Last Hour Meeting

1 and half hour

2 hours
1 hour
3 and half
hour
30 minutes

Training and Development

SP Madrid & Associates Law Firm

DAY

14

DAY

15

ROOM

TRAINER

TIME

MINUTES

Morning Activities

ACTIVITIES

Bank Room

Team Leader

30 minutes

Techniques Role
Playing103
Job Shadowing

2004 /
Conference
Bank Room

Ms. Mel
Rebadomia
Team Leader

Techniques Role
Playing103
Job Shadowing

2004 /
Conference
Bank Room

Ms. Quennie
Gomboc
Team Leader

Last Hour Meeting

2004 /
Conference

Ms. Mel
Rebadomia

08:00a
m
08:30a
m
10:00a
m
03:00a
m
04:00p
m
05:30p
m

ACTIVITIES

DAY

17

1 hour
1 and half hour
30 minutes

ROOM

TRAINER

TIME

MINUTES

Bank Room

Team Leader

30 minutes

Repetition of
Techniques
Job Shadowing

2004 /
Conference
Bank Room

Ms. Mel
Rebadomia
Team Leader

Beast Mode Training

2004 /
Conference
Bank Room

Ms. Quennie
Gomboc

08:00a
m
08:30a
m
10:00a
m
02:00p
m
03:00p
m
05:30p
m

Last Hour Meeting

16

5 hours

Morning Activities

Job Shadowing

DAY

1 and half hour

ACTIVITIES

2004 /
Conference

Team Leader
Ms. Quennie
Gomboc

1 and half hour

4 hours
1 hour
2 and half
hours
30 minutes

ROOM

TRAINER

TIME

MINUTES

Morning Activities

Bank Room

Team Leader

30 minutes

Repetition of
Techniques
Job Shadowing

2004 /
Conference
Bank Room

Ms. Quennie
Gomboc
Team Leader

Repetition of
Techniques
Job Shadowing

2004 /
Conference
Bank Room

Ms. Quennie
Gomboc

Last Hour Meeting

2004 /
Conference

08:00a
m
08:30a
m
10:00a
m
01:00p
m
02:30p
m
05:30p
m

ACTIVITIES

Team Leader
Ms. Quennie
Gomboc

1 and half hour

2 hours
1 and half hour
3 hours
30 minutes

ROOM

TRAINER

TIME

MINUTES

Morning Activities

Bank Room

Team Leader

30 minutes

Repetition of
Techniques
Job Shadowing

2004 /
Conference
Bank Room

Ms. Quennie
Gomboc

Beast Mode Training

2004 /
Conference
2004 /
Conference

Ms. Mel
Rebadomia
Ms. Quennie
Gomboc

08:00a
m
08:30a
m
10:00a
m
01:30a
m
03:00p
m

Composure Game

Team Leader

1 and half hour

2 hours
1 and half hour
2 and half
hour
Training and Development

SP Madrid & Associates Law Firm

Last Hour Meeting

DAY

18

DAY

19

ACTIVITIES

TRAINER

TIME

MINUTES

Team Leader

30 minutes

Coaching

Bank Room

Team Leader

Job Shadowing

Bank Room

Team Leader

Last hour meeting

2004 /
Conference

09:00a
m
09:30a
m
10:00a
m
02:30p
m

ACTIVITIES

Ms. Quennie
Gomboc

30 minutes
4 and half
hours
30 minutes

ROOM

TRAINER

TIME

MINUTES

Morning Activities

Bank Room

Team Leader

30 minutes

Repetition of
Techniques
Job Shadowing

2004 /
Conference
Bank Room

Ms. Mel
Rebadomia
Team Leader

Beast Mode Training

2004 /
Conference
Bank Room

Ms. Quennie
Gomboc
Team Leader

2004 /
Conference

Ms. Mel
Rebadomia

08:00a
m
08:30a
m
10:00a
m
01:00p
m
02:00p
m
05:30p
m

ACTIVITIES

1 and half hour

2 hours
1 hour
3 and half hour
30 minutes

ROOM

TRAINER

TIME

MINUTES

Morning Activities

Bank Room

Team Leader

30 minutes

Repetition of
Techniques
Job Shadowing

2004 /
Conference
Bank Room

Ms. Quennie
Gomboc
Team Leader

Job Shadowing

Bank Room

Team Leader

Composure Game

2004 /
Conference
Bank Room

Ms. Mel
Rebadomia
Team Leader

2004 /
Conference

Ms. Quennie
Gomboc

08:00a
m
08:30a
m
10:00a
m
01:00p
m
03:00p
m
05:30p
m
05:30p
m

Last Hour Meeting

21

30 minutes

ROOM

Job Shadowing

DAY

05:30p
m

Bank Room

Last Hour Meeting

20

Ms. Quennie
Gomboc

Morning Activities

Job Shadowing

DAY

2004 /
Conference

ACTIVITIES

1 and half hour

2 hours
3 hours
1 and half hour
30 minutes
30 minutes

ROOM

TRAINER

TIME

MINUTES

Morning Activities

Bank Room

Team Leader

30 minutes

Repetition of
Techniques
Job Shadowing

2004 /
Conference
Bank Room

Ms. Quennie
Gomboc
Team Leader

08:00a
m
08:30a
m
10:00a
m
01:00p

Beast Mode Training

2004 /

Ms. Quennie

1 and half hour

2 hours
1 hour
Training and Development

SP Madrid & Associates Law Firm

Job Shadowing
Last Hour Meeting

DAY

22

ACTIVITIES

2004 /
Conference

Ms. Mel
Rebadomia

m
02:00p
m
05:30p
m

3 and half
hours
30 minutes

ROOM

TRAINER

TIME

MINUTES

Bank Room

Team Leader

30 minutes

Repetition of
Techniques
Job Shadowing

2004 /
Conference
Bank Room

Ms. Quennie
Gomboc
Team Leader

Composure Game

2004 /
Conference
Bank Room

Ms. Mel
Rebadomia
Team Leader

2004 /
Conference

Ms. Quennie
Gomboc

08:00a
m
08:30a
m
10:00a
m
01:00p
m
02:00p
m
05:30p
m

Last Hour Meeting

23

Gomboc
Team Leader

Morning Activities

Job Shadowing

DAY

Conference
Bank Room

ACTIVITIES

1 and half hour

2 hours
1 hour
3 and half
hours
30 minutes

ROOM

TRAINER

TIME

MINUTES

Morning Activities

Bank Room

Team Leader

30 minutes

Job Shadowing

Bank Room

Team Leader

Repetition of
Techniques
Job Shadowing

2004 /
Conference
Bank Room

Ms. Quennie
Gomboc
Team Leader

Final Evaluation

2004 /
Conference
2004 /
Conference

08:00a
m
08:30a
m
11:00a
m
01:00p
m
03:00p
m
05:30p
m

Last Hour Meeting

SPM Panel
Ms. Quennie
Gomboc

2 and half hour

1 hour
2 0 hours
1 and half hour
30 minutes

Training and Development