How to handle lost

& found item

Objective
To make sure that all of
the associates
Know how to handle Lost
and Found Item
Lost and found
category
• Valuable Item

• Non Valuable Item

Where do we put…
• Valuable Item
put in Duty Manager SDB

• Non Valuable Item

keep by Housekeeping Dept.
The process
• Guest will contact hotel through the
operator.

• Operator ask the detail item and the

contact person for follow up information
purposes.
The process
• Operator will contact housekeeping or
banquet operation to check the lost items.

• Operator will ask for replying weather the

item found or not found.
The process
• Operator will call the contact person and
inform for the item lost, found or not
found.

• For lost item and founded the operator

will ask for time that item will be
claimed.
The process
• If founded the lost item can be claim by
the guest it self or person designated for
it, must bring ID card and bring
designated letter.

• For Valuable item, Duty Manager will

give claim form and must be sign by
guest.
The process
• For Non Valuable item, the guest is only
sign on lost and found form receive.

• For lost and found item which not

claimed for six month from found date, it
will be give to the founders.
ROLE PLAY