Morgan Dungan

420 CR 161
Gainesville, TX 76240
940-372-3894

MorganDungan.Weebly.com
MorganDungan@yahoo.com

Summary
Accomplished Technical Writer with more than 10 years of experience working for high-level government agencies
and private industry. Excellent writing, editing, and proofreading skills. Track record of achieving successful results
in technical writing, document control, records management, and quality assurance. Exceptional written
communication skills; can work independently or in a team environment.

Skills

Microsoft Office Suite

Adobe Acrobat Pro, InDesign, and Photoshop
HTML/CSS
Arbortext
Records Management
Executive Administrative Support

Experience
UNT Writing Lab Consultant
University of North Texas - Denton, TX

Conducted writing workshops, as directed by writing lab Director.

Performed consulting work with students about grammar and writing in the following areas:
Citation Styles (APA, Chicago Manual of Style, and MLA)
Document Formatting & Design
Grammar
Persuasive Writing
Proposals
Proofreading & Editing
Technical Writing

Technical Writer Intern/Technical Writer I (Contractor)

Southwest Airlines - Dallas, TX

August 2015 - Present

January 2015 - August 2015

Selected from a college intern applicant pool of over 14,000 to work as a Technical Writer Intern
within the Central Publications Department (CPD). Formerly known as, "No Limits", the newly
named, "Campus Reach" program is the third highest sought-after internship program in the nation.
Worked with content management systems and structured authoring tools (Arbortext).
Edited technical documents with existing content to improve readability and provided peer review
for other Technical Writers.
Developed a document management system for archived and current graphics belonging to the
Maintenance Team.
Performed technical writing via Document Change Request (DCR) for revisions to chapters within
the Maintenance Procedures Manual (MPM).
Performed extensive work on the Maintenance Program Manual (MPM) conversion from Abortext
AMM to Arbortext Flightbook.

Conducted regular aircraft quality audits to ensure documents are present and current.
Worked with SWA software applications, Comply365, Quickbase, OTIS, and other MS Office Suite
applications.
Obtained and maintained a Security Identification Display Area (SIDA) badge in compliance with
Federal Aviation Administration (FAA) requirements as directed by Federal Aviation Regulation.

Technical Writer
PTLA/Pro2Serve - Los Alamos, NM

July 2006 - February 2008

Administered, coordinated, and facilitated procedure, policy, and work instruction management
processes for Safeguards and Security Division.
Ensured all procedures complied with LANL/DOE requirements and orders.
Provided technical writing to support work in fabrication, installation, and maintenance tasks.
Interviewed SME's to become familiar with product technologies and production methods.
Checked for clarity, consistency, style, and formatting in documents, tables, and graphics.
Maintained records and files of work and revisions.

Document Coordinator & Technical Writer

KSL - KBR Shaw LATA - Los Alamos, NM

June 2004 - July 2006

Administered, coordinated, and facilitated procedure, policy, and work instruction management
processes for all divisions within KSL.
Ensured all procedures complied with LANL/DOE requirements and orders.
Provided technical writing and records management for all divisions.
Interviewed SME's to become familiar with product technologies and production methods.
Checked for clarity, consistency, style, and formatting in documents, tables, and graphics.
Performed executive-level administrative duties.

Education
BA Technical Communication
University of North Texas - Denton, TX

Expected Graduation Date: May 2016

Current GPA: 3.5

References

Dr. Lisa Jackson - Principal Lecturer & Writing Lab Director, UNT (940) 565-2563
Scott Stephens - Manager - Maintenance Team (CPD), Southwest Airlines (972) 765-9985
Richard Maestas - QA Director, Los Alamos National Laboratory (505) 927-4400
Laura Jenkins - Labor Relations, Los Alamos National Laboratory (505) 672-9978

Additional Information

NCTC Scholarship Recipient - Fall 2013

UNT Academic Honor Roll - Fall 2014
Southwest Airlines Internship Recipient January 2015
Ronald McDonald House Volunteer - July 2015
Letters of Recommendation provided upon request