First Impressions - Business Comm

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FIRST IMPRESSIONS

By:
Rachel Belack

HOW THEY ARE FORMED


First aspect of an interaction

How we process and interpret cues from a persons


outward appearance, voice, and language usage.
(Goodall, 2010, pg 97)

PERSON PROTOT YPES


Also know as stereotypes
Limiting
Generalizes the individual
Influences communication
Halo/Horn effect

FACE VALUE VS. ACCEPTED VALUE

PERSONAL CONSTRUCTS
Only use a few to figure someone out
Bossy, sociable, messy, neat, mean

The moment someone sees you, they immediately


begin to make initial snap judgments.
(www.forbes.com)

JOURNAL ON SOCIAL COGNITION


Study:
Untrained subjects
Shown 20-30 second clips
Rated the applicants on attributes

PHATIC COMMUNICATION
Known as scripts
Verbal or Nonverbal

Body language = 70% communication

Be mindful of own patterns!

PERSONAL EXPERIENCE
Resident Assistant

Tour Guide

FIRST IMPRESSIONS LAST FOREVER


Implicit Personality Theory
Peoples attitudes resistant to change

First impressions are implicitly ingrained


in peoples minds.

EXAMPLE
Journal on Social Cognition
Criminal vs. Prosecutor

How you categorize someone can have a lasting


impression.

LEAVE A GOOD IMPRESSION


Important especially in business interviews

Basic Tips:
Arrive on time
Appearance
Handshake
Body language

REMEMBER

- Will Rogers

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