QUESTIONNAIRE

A comparative study between of service

quality of public sector banks and private
sector banks.

Personal details of the respondent

Name:
Age:
Gender:
Occupation:

Q1. In case of more than one account most preferred banks?

Sector

No. Of Respondent

Public
Private
Both

Q2. Easy available of loose pay slips, withdrawal slip, DDs and Challan-

Sector
Public
Private

V. Good

Good

Avg.

Poor

Q3.

Experience about locker services for both banks?

Sector

V. Good

Good

Avg.

Poor

Public
Private
Q4.

Which banks gives high interest rates of F.D?

Sector

V. Good

Good

Avg.

Poor

Public
Private
Q5.

Which bank gives immediate solution of your complaint?

Sector

V. Good

Good

Avg.

Public
Private
Q6.

Payment of Cash, Cheque and D.D?

Sector

Within 15
mint

Within 15
-25mint

Above 25
mint

Within 15
-25mint

Above 25
mint

Public
Private

Q7.

Delivery of F.D receipts.

Sector

Within 15
mint

Public
Private
Q8.

Satisfaction level of the customers.

Poor

Satisfactio
n

Sector

Neutral

Dissatisfa
ction

Public
Private

Q9.

Which bank would you like to go.

public

Sector

private

Public
Private

Q10.

Security of fund invested in individual sector of customer.

Sector

V. Good

Good

Avg.

Poor

Public
Private

Q11.
The aim to ask the question was to know the various services the
customers are availing.
Services
ATM
Credit Card
Insurance
Mobile Banking
Internet Banking
Locker Service
Loan
Q12.

No. Of Respondent

How much satisfied are you with your banks overall performance.

FACTS
Excellent
Very good
Good

Public

Private

Q13. Would you like to give any suggestion for the better services?