Samarinda Branch

by: WPT

8 Step of Troubleshooting
Sub Step

1. Make sure the problem really does exist

- Gathering/acquire information
- Customer complaint:
What happened?
What was it doing when the problem occurred?
Was everything else working all right?
2. State the problem by writing it down
- Organize fact gathering
- Interpret information
- Operation condition:
What is geography?(rocky, sandy, high altitude etc)
What were the weather conditions? (extreme cold, extreme head, high
humidity, etc)
Was an experience operator using the machine at time the problem occurred?
- Machine history:
What preventive maintenance has been completed?
What repair have been in the past?
- Check SIRS and SIS latest update.
3. Visually inspect the engine or machine
- Collect additional information as needed:
Sensory check such as looking, listening, touching, smelling.
Technical tests such as operational adjustments, standard operating
procedures and technical procedures.
Job aids such as manuals, bulletins, and schematic diagrams.
Technical supports such as suppliers, manufactures, and experts.
- Verify operational problem
- Collect evidence
4. List all possible causes
- Identify possible faults:
Identify as many possible causes of problem as you can.
If the problem does not have a set of clear possible causes, narrow the
problem to a sub-system and then try to identify causes.
Collect more information if possible fault are difficult to identify.

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Think logically with the facts

Analyze the evidence
Generate potential fault list

5. Run the test and record data

- Check-out possible faults:
Collect additional information to checkout the possible faults.
Vary one thing at a time to test the possible causes when you are not familiar
with the system or device.
If testing is time consuming or expensive, try to eliminate as many possible
causes as possible each test (use split-half strategy)
Do not assume that new parts always work
Reduce the number of possible causes with a systematic approach.
Always return the system to its original configuration after replacing a part or
making tests.
- Duplicate the problem:

Operate the device yourself to check the accuracy of the information

you have been given.

Have operator duplicate the situation that causes the problem

- Take note about test results, parts replaced, and adjustment made.
- Always observe safety precaution/rules.
6. Find the root cause (eliminate everything that could not create the problem)
- Narrow list of causes
- Determine the problem root causes
7. Repair the fault and fix the problem
- Perform necessary procedures to remove the fault from the system
- Take note about test result, parts replaced, and adjustment made.
- Always observe safety precaution/rules.
8. Analyze failure why did the problem occur
- Check every solution you reach with some kind of test.
- If the faults remains after checking the solution (or a new one appears), go
through the troubleshooting procedure again.
- Complete required Fault Analysis paperwork, make Service Report.