CASSANDRA CAPPARELLI

1421 Thistledown Road

Oakville, Ontario, L6M 1Y4
Tel.: (905) 469-9431, Mobile: (905) 808-5391
Email: capparel91@gmail.com

My objectives are to gain practical experience related to my program of studies, learn onthe-job business practices and to make a positive contribution to a high performance
company.
CHARACTERISTICS:

Highly effective problem resolution skills

Dedicated to customer quality care
Demonstrated results in customer service
Demonstrated urgency & customer responsiveness (Highly customer centric)
Newly acquired skills through my business program at Sheridan College
Driven to succeed
A self-starter
Enthusiastic with excellent interpersonal skills

EMPLOYMENT BACKGROUND:
FEDEX SORT TEAM LEAD

11/2014-Present

Leading a team of 35 individuals

Responsible for delivering freight to stations across Canada
Scheduling
Motivation of team
Creating strategies
Problem solver for employees and unpredictable situations

FEDEX CARGO HANDLER

Responsible for offloading aircrafts of freight

10/2013 11/2014

CUSTOMER SERVICE REPRESENTATIVE (Part-Time)

10/2013
Canadian Tire Corporation (Kerr Street dealer store)

04/2010 to
07/2005 to 06/2008

CASHIER (Part-Time)
Canadian Tire Corporation (Kerr Street dealer store)

04/2005 06/2005

SKILLS:
High knowledge of word, excel and PowerPoint

EDUCATION:
Ryerson University (Business Commerce Program)
Sheridan College (Business Program)
(Received Graduate Diploma with high honours)
University of Toronto, Mississauga (2 academic years)
Saint Ignatius of Loyola Catholic Secondary School
(Received Grade 12 diploma)

LANGUAGES:

09/2014 06/2017
09/2011 04/2014
09/2009 04/2011
2005 06/2009

English, Italian

Volunteer:
Created videos for the Glen Abbey Ladies Bowling League
Canvas for Cancer
Member of the Business Council at Sheridan College
Volunteered for Brain Child
Took part in the OCMC (Ontario Marketing Competition)
Created a marketing plan for the Lorne Scots Regiment 150th Anniversary
Marketing PR assistant of the Maycourt Club of Oakville