1-3

The Communication Process

-Elements of Communication Process
-Basic Forms of Communication
-Barriers of Effective Communication
4-7
Introduction to Business Correspondence
-Business Communication
-Business Letter
-Parts of a Business Letter
-Formatting a Business Letter
8-10
Business English
-What is Business English
-Why use English in Business
-Business Writing Vocabulary
11-14
Composing the Business Letter
-Knowing the Audience
-Beginning the Letter
-Writing the Body
-Closing the Letter
-Finalizing the Letter
15-17
Types of Business Letters
-Introduction
-INquiry Letters
-Special Request Letters
-Sales Letters
-Customer Relations Letters
-Other Types of Letters
18-23
Writing Business Memos
-What is a business memo?
-Why write a memo?
-When to write a memo?
-When not to write a memo?
-How to write a memo?
-Parts of a memo?
24-29
Understanding Emails and Faxes
-Email Basics
-Fax Basics
20-25
Understading Minutes of Meeting
-Meeting Basics
-The Agenda
-Minutes of a Meeting
26-29
Resume writing and I-cares
-What is a resume?
-Parts and Format of a resume

-What is a cover letter?

-Parts and format of a cover letter
-What is STI I-Cares?
30-34
The Job Interview
-What is a job interview?
-Before the interview
-During the interview
-After the interview
35-38