£2, Mercy Medical Center — Mercy Medical Center_—-Merey Outpatient Center Merey Medical Pavilion OG Acignty Health Member 333 Mery Ave. 2740 M Suet SIS Mercy Ave ‘Merced CA 95340-2600, ‘Merced CA 95340-2800, Merced CA 95340-2800 won mereymercedeares 8 209-564-5000 299-364-8000 209-564-5000 Date: February 6, 2015 Re: Elizabeth Solis From: Jan Sorge, Volunteer Advisor for High School Student Volunteers ‘At Mercy Medical Center, Merced Elizabeth attended Orientation on July 16, 2014 and is faithfully serving as a volunteer with a total of 164 hours as of January 31, 2015. She is a dedicated worker, and follows the responsibilities required of a Student Volunteer by always wearing the correct uniform, reporting on time, escorting visitors when needed, delivering items for the different departments, greeting visitors and showing a caring and compassionate attitude. Our high school students work a four hour shift every week — either an evening from 4-8 p.m. or one of the three shifts on Saturday or Sunday from 8 a.m. ~ noon, noon ~ 4 p.m. and 4-8 p.m. They do discharges so have training on how to use the wheelchair to take patients out to their car with the family waiting. They practice their Customer Service skills introducing themselves to the patient and to the family and reminding them to get all their belongings from their hospital room, and thanking them for coming to Mercy and telling them to stay well or enjoy their new family or whatever is appropriate for a discharged patient. We have monthly Student Volunteer meetings where the students make tray favors for the patients for the holidays to cheer them up and life skills for the students. Life skills such as how to write a resume, practice an interview, how to develop a budget, what it takes to live on your own, the responsibilities and cost, the cost and expense of owning a car, all things that are valuable in the growing responsibilities of moving out on your own. Elizabeth has been a very dependable, conscientious worker and I would highly recommend her for anything she would apply for. Even during her busy schedule, she is willing to be a substitute whenever needed. If you need more information, please feel free to call me. i Jan Sorgg, Volunteer Advisor for high school Student Volunteers Cell phone 209-769-1884 Email: merced-hostel@juno.com