This survey asked residents of Calapan to rate their satisfaction with the 10 Minute Service of the Registrar's Office of the City Government of Calapan on a scale of 1 to 5. It included 10 aspects of the service to rate such as the physical appearance of staff, equipment and facilities, ability to provide correct documents on time, and willingness of staff to help. Respondents were asked to encircle the number that best describes their level of satisfaction with each aspect.
This survey asked residents of Calapan to rate their satisfaction with the 10 Minute Service of the Registrar's Office of the City Government of Calapan on a scale of 1 to 5. It included 10 aspects of the service to rate such as the physical appearance of staff, equipment and facilities, ability to provide correct documents on time, and willingness of staff to help. Respondents were asked to encircle the number that best describes their level of satisfaction with each aspect.
This survey asked residents of Calapan to rate their satisfaction with the 10 Minute Service of the Registrar's Office of the City Government of Calapan on a scale of 1 to 5. It included 10 aspects of the service to rate such as the physical appearance of staff, equipment and facilities, ability to provide correct documents on time, and willingness of staff to help. Respondents were asked to encircle the number that best describes their level of satisfaction with each aspect.
Analysis of the Level of Satisfaction of Selected Calapenos
on the 10 Minute Service of the Registars Office of the City Government of Calapan Rate the level of your satisfaction to the following aspects of the 10 Minute Service. Encircle the number that best describes your answer. 5- Excellent Poor
3- Satisfactory
4- Very satisfactory
2- Fair
1.Physical appearance of the
1-
staff and contact personnel
2.Equipment and physical facilities of the establishment where the service is offered 3.Performance of the promised service on time 4.Ability to provide correct and error-free records and documents 5.Willingness of the staff to help and provide prompt service
6.Ability of staff in handling and
recovering from mistakes
7.Trust worthiness, believability and personality of the contact personnel 8.Physical safety and security system of the establishment where the service is offered 9.Location of service facility and convenience of operation hours 10.Ability of the staff to adjust to different customers and explain properly the expenses and requirements in availing the documents