Heather Flotka

16XX Langley St. SE (616) 329-XXXX

Grand Rapids, Michigan 49508 heatherflotka@mail.grcc.edu

Skills
I have obtained many skills throughout my work experience and my short time spent at
Grand Rapids Community College. Here are a few of them;

I am able to resolve customer complaints that result in both parties being satisfied

I am proficient at Microsoft Office, and will have my certification this month

I can type 53 words per minute

I am hard working, trustworthy, and dependable

Work Experience
Sleep Inn and Suites
Maid and Housekeeping Cleaner

29th St Grand Rapids

Michigan
12/17/2014 - 6/09/2015

Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways,
locker rooms, and other work areas so that health standards are met.
Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste
to disposal areas.
Observe precautions required to protect hotel and guest property and report damage,
theft, and found articles to supervisors.
Sort clothing and other articles, load washing machines, and iron and fold dried items.
Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and
shampooers.
Prepare rooms for meetings and arrange decorations, media equipment, and furniture
for social or business functions.
Employment Group
Janitor and Cleaner,

Amway International
Headquarters
4/06/2014 - 10/29/2014

Service, clean, or supply restrooms.

Gather and empty trash.
Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
Follow procedures for the use of chemical cleaners and power equipment to prevent
damage to floors and fixtures.
Remove snow from sidewalks, driveways, or parking areas, using snowplows, snow
blowers, or snow shovels, or spread snow melting chemicals.

 Mix water and detergents or acids in containers to prepare cleaning solutions,

according to specifications.
Set up, arrange, or remove decorations, tables, chairs, ladders, or scaffolding to
prepare facilities for events, such as banquets or meetings.
Move heavy furniture, equipment, or supplies, either manually or by using hand
trucks.
Taco Boy
Food Service Manager

2529 Alpine Ave

9/10/2012 - 03/2014

Monitor compliance with health and fire regulations regarding food preparation and
serving, and building maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of
food to ensure that food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or
accommodations.
Schedule staff hours and assign duties.
Organize and direct worker training programs, resolve personnel problems, hire new
staff, and evaluate employee performance in dining and lodging facilities.