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  • Michelle Cardillo 2 07 16

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    Michelle Cardillo has over 10 years of experience in banking and lending operations. She has held roles with increasing responsibility at FirstMerit Bank from 2003 to 2013 including consumer loan processor, team lead, and lending operations specialist where she oversaw departments, audited loans, and managed escrow and loss mitigation processes. Most recently, she worked as a student services associate at the University of Michigan-Flint from 2015 to 2017 where she assisted students, maintained records, and communicated policies. She is pursuing a Bachelor of Science from the University of Michigan-Flint graduating in 2017.

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    Michelle Cardillo has over 10 years of experience in banking and lending operations. She has held roles with increasing responsibility at FirstMerit Bank from 2003 to 2013 including consumer loan processor, team lead, and lending operations specialist where she oversaw departments, audited loans, and managed escrow and loss mitigation processes. Most recently, she worked as a student services associate at the University of Michigan-Flint from 2015 to 2017 where she assisted students, maintained records, and communicated policies. She is pursuing a Bachelor of Science from the University of Michigan-Flint graduating in 2017.

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    36 views1 page

    Michelle Cardillo 2 07 16

    Uploaded by

    api-315286119
    Michelle Cardillo has over 10 years of experience in banking and lending operations. She has held roles with increasing responsibility at FirstMerit Bank from 2003 to 2013 including consumer loan processor, team lead, and lending operations specialist where she oversaw departments, audited loans, and managed escrow and loss mitigation processes. Most recently, she worked as a student services associate at the University of Michigan-Flint from 2015 to 2017 where she assisted students, maintained records, and communicated policies. She is pursuing a Bachelor of Science from the University of Michigan-Flint graduating in 2017.

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    Michelle Cardillo

    5 Nixon Drive, Davison, MI | (810) 618-3998 | mlbroadworth@gmail.com

    University of Michigan-Flint

    STUDENT SERVICES ASSOCIATE SEPT 2015-NOV 2015

    Respond to student and staff inquiries at front desk and on phones


    Maintain student records using Banner database
    Index documents using ImageNow document imaging system
    Communicate university deadlines, policies and procedures to students and staff

    FirstMerit Bank
    LENDING OPERATIONS SPECIALIST 2007-2013
    Oversee department and staff performance
    Audit mortgage, consumer direct/indirect and commercial loans
    Loan Operations Regulatory Compliance & Risk Officer
    Manage residential and commercial mortgage escrow operations
    Manage lien release and mortgage satisfaction team
    Supervise NFIP qualifying mortgage, commercial and consumer loans
    Manage mortgage loss mitigation process and oversee restructured mortgage loans
    Facilitate mortgage subordination and loan work out agreements
    Review financial transaction reports and accounting exceptions and discuss with upper management
    Design and implement electronic document imaging workflow
    Merger Operations key resource
    CONSUMER LOAN CUSTOMER SERVICE TEAM LEAD 2006-2007
    Home equity and vehicle loan closing coordinator
    Process pipeline of 100 loans on time
    Analyze Mortgage and Consumer Direct/Indirect loan documents and exceptions
    Operate multi-call line, escalated issue resolution
    Troubleshoot software systems via phone
    Provide software systems training to branch and department staff
    Lead team performance meetings and create training
    CONSUMER LOAN PROCESSOR 2003-2006
    Assist branch staff with consumer direct and indirect loan closings
    Prepare documents for consumer direct and indirect loans
    Clear closing exceptions
    Answer phone inquiries
    Follow up with title, insurance and appraisal vendors

    Education
    Bachelor of Science
    University of Michigan-Flint
    Graduating 2017

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