Joyce Rhodes

318 Ward St.

Houston, TX 77082
(902) 555 - 0275
Objective
A challenging position in Technical Support.
Strengths
Project Management Team Building & Leadership
Process Improvement
Excellent oral and written communication skills.
Proven ability to reach goals.
Strong organizational and analytical skills.
Excellent customer service skills.
Detail-oriented
.
Experience
Billings Corporation, Houston, TX
Technical Support Representative, 1997 - Present
Sporta Software, San Jose, CA
Provided effective and consistent technical support. Researched technical solutions.
Responsible for publishing and maintaining technical support webpage. Managed staff of
six technical support representatives.
Phoenix Corporation, Houston, TX
Customer Service Representative, 1993 - 1997
Performed tasks related to answering customer inquiries received via telephone, in person,
or through applications and correspondence. Interacted with customers; provided program
information, rules, regulations, laws and policy and procedures.
Education
Houston City College
A.A., Business Administration, 1992
References
Available on request.