Presentation

on
Quality Control

By:-v.v.singh
 What is quality ?
 Quality of a product is defined as “How it
satisfies the customer needs”.
 Quality is subjective term.
 Quality is expressed as poor, good and
excellent.
 It is defined as a degree of excellence of a
product .
 Dimensions of quality
 performance
 Features
 Reliability
 Durability
 Service
 Reputation
 Who Decide Quality standards?

ISO 9000 is a family of standards, which is

made for quality management systems.
ISO 9000 is maintained by
the International Organization for
Standardization and it is administered by
certified bodies and its rules are updated
as per requirements of time. Some of the
requirements in ISO 9001 to 2008 (which
is one of the standards in the ISO 9000
family) include.
 Quality planning

 Quality planning is one of the foremost function

of the members in the organization to achieve
the quality objectives.

 Quality planning is nothing its only forecasting

the future activities related to quality.

 Quality planning acts as a road map for the

members in the organization to achieve the
quality goal.
 various steps in quality planning
 establishing quality goals.
 identifying the customers.
 discovering the customer need
 developed the product features.
 developed the process features.
 PLAN

IMPROVE ACT

EVALUATE
 Final Steps in quality control
 Fixing the quality standard
 measurement of quality.
 Comparing the measured quality with
standard quality.
 Finding out the variation.
 Fined out reasons of variation.
 Then take the corrective and effective
action to solve the problem.
Thank you.