Tayler

Nelson
316 NW Cleveland St Apt C


Pullman, WA 99163

(509) 592-5233
tayler.nelson@email.wsu.edu

Education

Washington State University, Bachelor of Arts in Hospitality Business Management May 2016
Pullman, WA

Florence University of the Arts, Food & Wine faculty led study abroad program
Florence, Italy

Summer 2015

Work Experience
Front Desk, The Hilltop Inn


January 2015-Present
Pullman, WA
Provide highest quality of service to customers at all times and maintain hotel's high service and
hospitality standards
Work solo shifts, demonstrating responsibility and proven confidence of supervisors
Assist Sales Manager with event preparation and set up in the hotels conference room

Server, Memorable Events Catering


May 2013-March 2015
St. John, WA
Delivered quality customer service by providing delectable food for buffet and plated services
Effective during busy times, working well under pressure
Prioritized attentive service and guest satisfaction

Clerk, Crossetts Food Market




June 2010-August 2013
Oakesdale, WA
Held seasonal position for four years with guaranteed available position upon request
Operated cash register and handled customer complaints while maintaining positive attitude
Tracked inventory daily, demonstrating organization and consistency

Volunteer Experience and Involvement

Member, Professional Club Marketing Association



February 2015-Present

Community Action Center Food Bank Volunteer


January 2015-January 2016
Pullman, WA
Put together pre-made food bags for families in need around Whitman County
Organized and stocked the shelves with new food at the Community Action Center

Palouse Area Therapeutic Horsemanship (PATH)


April-May 2014
Pullman, WA
Supported disabled children and adults as a therapeutic riding assistant
Helped clients improve balance, posture, and coordination during horseback riding sessions