USULAN STRUKTUR ORGANISASI MARINA VILLAGE HOTEL & RESORT

DEWAN KOMISARIS

DEWAN DIREKSI

GENERAL MANAGER

Financial
Controller

Credit Manager
Purchase Manager

Chief Accounting
A/R Clerk

Food & Beverage

Manager

Restaurant & Bar Manager

Restaurant & Bar Supervisor

General Cashier
Income Auditor
Night Auditor
EDP Manager
Store Manager

Sales Manager
Public Relation Manager

Room Division
Manager

Front Office Manager

Front Office Cashier

Banquet Manager

Reservation Staff

Room Service

Receptionist

A/P Clerk
Payroll Officer

Sales & Marketing

Manager

Executive Chef

Executive House Keeper

Food & Beverage Cashier

Chief Security

Human Resources
Manager

Chief
Engineer

Personnel Manager

Training Manager

Technician

STRUKTUR ORGANISASI MARINA VILLAGE HOTEL & RESORT

DEWAN KOMISARIS

DEWAN DIREKSI

GENERAL MANAGER

Financial
Controller

Credit Manager
Purchase Manager
Chief Accounting
A/R Clerk

Food & Beverage

Manager

Restaurant & Bar Manager

Restaurant & Bar Supervisor

Sales Manager
Public Relation Manager

Room Division
Manager

Front Office Manager

Front Office Cashier

Banquet Manager

Reservation Staff

Room Service

Receptionist

A/P Clerk
Payroll Officer

Sales & Marketing

Manager

Executive Chef

Executive House Keeper

Food & Beverage Cashier

Chief Security

Human Resources
Manager

Chief
Engineer

Personnel Manager

Training Manager

Technician

General Cashier

Income Auditor
Night Auditor
EDP Manager

61

LAMPIRAN 1
Diagram Arus Data untuk Prosedur Penjualan Jasa Sewa Kamar secara Langsung

informasi
pesan kamar

Receptionist
pencatatan data
tamu

Data tamu

Tamu

Penyerahan data
Proses
Pemesanan
Kamar

data tamu yang

menginap

penyerahan
data

Guest
Registration

104

LAMPIRAN 2
Diagram Arus Data untuk Prosedur Pemesanan Kamar Secara Tidak Langsung

Pesan
kamar

Operator

Reservation

Penyampaian
telepon

u
am
t
ta
da

rincian data tamu

Tamu

data tamu

Reservation
Form

tat
ca

Proses
pemesanan
kamar

Pada Saat Tamu Check-In

Tamu

data tamu
Receptionist

check-in
konfirmasi
pesanan

periksa data
tamu

Proses
Check-In

rincian data
tamu

validasi data
oleh tamu

Guest
Registration

105

LAMPIRAN 3

Bagan Arus
Reservasi

Tamu

Pemesanan
kamar

Reservation
clerk

F.O Night
Auditor

Pesanan
tamu

Pemeriksaan
daftar
reservasi

Terima ?

Yes

Reservation
form

Reservation
form

No
Pre register
card
Penolakan
Pemesanan
kamar
1
Reservation
confirmation
slip

2
Reservation 1
Confirmation
Slip

Registration
card

File

File

106

107

LAMPIRAN 5
Prosedur Check-out

Tamu

Bellboy

Meneri
ma
konfir
masi
dan
menerus
kan
ke
bellboy
kasir

Meng
konfir
masik
an
check
-out

Memberikan
kepastian

Receiption/
F.O Cashier

Mendatangi
kamar
Menyiapkan
bill-bill
Menghantar tamu
ke receiption

Menanyakan
room number

Memastikan
nama tamu

Guest Bill
Guest bill

Rp.

Rp.

C/C, G/L, Voucher

C/C, G/L, Voucher

108

LAMPIRAN 6
Prosedur Pembayaran Tunai

Mulai

Tamu membayar
tunai

Tanyakan jenis
mata uang

Rupiah ?

No

Tukar dengan Rupiah

di bagian Front office

Yes
Rupiah
Rupiah

Tamu diminta
menandatangan
Guest bill

Closing

Guest Bill
diberikan pada
tamu

Selesai

109

LAMPIRAN 7
Proses Pembayaran Menggunakan Kartu Kredit

Mulai

Buka Data
Print Guest
Bill

Guest Bill

Periksa total
tagihan pada
Guest Bill
Menerima
dan periksa
kartu kredit
No

Cash

No
Sesuai ?
Yes

kurang

Minta C/C

Rupiah

Koreksi

No

Balance

No
Bisa

Closing Guest
Bill

Call Bank

Bisa ?

Yes
Yes

Guest Bill di
tanda tangan
tamu

Entri
kekurangan

Memberikan
Guest Bill asli
pada tamu

Selesai

110

LAMPIRAN 8
Prosedur Pembayaran menggunakan Guarantee Letter

Mulai

Periksa Guarantee
Letter

No
OK ?

Minta tamu membayar

dengan tunai

Yes
Baca isi Guarantee
Letter

No
Sesuai ?

Split Guest Bill

Minta tamu tanda

tangan Guest Bill

Extra Bill

Closing

Guest payment

Yes

Record

Selesai

111

LAMPIRAN 9
Prosedur Pembayaran menggunakan Voucher
Prosedur Pembayaran menggunakan Voucher

Mulai

Periksa voucher

OK ?

No
No

Yes
Yes

Minta tamu
membayar
dengan tunai

Baca isi voucher

Sesuai ?

No
No

Split Guest Bill

Yes
Yes
Minta tamu
tanda tangan
Guest Bill

Extra Bill

Closing

Guest payment

Record

Selesai

112

DAFTAR RIWAYAT HIDUP

Nama

: Yessica Leonita

NRP

: 0351157

Tempat / Tgl Lahir

: Garut, 12 Juli 1985

Alamat

: Jl. Guntur No. 143

Garut-44116

Telepon

: 081323033399

Pendidikan

: 2003 - ........, Universitas Kristen Maranatha, Fakultas

Ekonomi (Jurusan S1 Akuntansi)
2000 - 2003, SMUK 2 BPK PENABUR, Bandung
1997 - 2000, SLTP Daya Susila, Garut
1991 - 1997, SD Daya Susila, Garut

113