17/11/2015

BPOResumeSample:BPOResumeFormat

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ReviewthissampleBPOresumeformatasaguideforgoodideas.Copyandcustomizethissampleto
makeyourownuniqueresume,whichisbasedonyourbackground,skillsandappeal.
General
BPOstandsfortheacronymofBusinessProcessOutsourcing.ThemainfunctionofaBPOistoassist
businessfirmsinsavingcostandtimebycarryingouttheirprocess.Itisathirdpartyfirm,whichhandles
processonacontractualbasisfordifferentfirms.

BPOResumeExample
.
FullName
[Street,City,State,Zip]|[Phone][EmailAddress]
BPOBusinessProcessOutsourcingExecutive
OperationsManagement|Outsourcing|BPO|ContactCenters
StrategicPartnerships|BusinessDevelopment|VendorManagement
BPI,BusinessProcessImprovement

QualificationsSummary
ResultorientedBPOwitheightyearsexpertiseinalloutsourcingfacetsofspecificbusinessprocesses
andfunctionsintendedtoimprovebusinessperformanceandprofitabilityinagrowthfocused
organizationincluding:
Enhancingandmonitoringfunctionality/performanceofoutsourcingtoserviceproviders.
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17/11/2015

BPOResumeSample:BPOResumeFormat

Managingandconsultingofcontractualagreementswithvendors.
Researchingperformance:Identifiessuccessfulprocesses,loopholesandmalfunctioning
operations.
Expandsbusinessrelationshipswiththirdpartypartners.
Engageswithcustomersthroughcallcenters.
CoreCompetenciesandStrengths
Excellentcommunication,motivationalandleadershipskills.
Analyticalabilities
Expertisewithresearchtools.
Teamworkmanagement.
Computerliteracy.

ProfessionalExperience
AXTTechnologiesBirmingham,AL2006Present
BPOSpecialist/Analyst
Directedbusinessoutsourcingoperation:Developmentofvendorbase,staffingsolutions,
maintaining/monitoringscopeofservices,3rdpartypartnersperformance,contractualagreements
andbusinessrelationships.
Workedincoordinationwithexecutives,3rdpartysubcontractors,subjectmatterprofessionals,and
industryleaderstoachieve/exceedfirmsgoalsandobjectives.
Handledcomplexbusinessqueriesincludingcomplaintsandfeedback:Supervisedincoming
queriesonadailybasistomonitorperformanceandpreparereportsaccordingly.
Producesbusinessresearchreportsandstudies.
Conductingauditsonaregularbasistomonitorperformance.
Education
BachelorsdegreeinBusinessManagementspecializationinfinance,economy.

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