Education

Loyola University Chicago (2014-present) Bachelor of Communication Studies anticipated

May, 2017
Oakton Community College (2013-2014)

Professional Experience
Society For Information Management (SIM) Chicago Chapter (2014-present) Intern
Effectively carry out the task of promoting SIM events and informing SIM members of event
details.

Campus Safety (2014-Present) Special Assistant

Manage and organize the lost and found
Entrusted to manage expenses
Enter key coordinates into a new online lock system

Jewel Osco (2011-2014) Service desk Associate

Provided exceptional customer service in a fast-paced environment including using problem

solving and active listening skills to resolve customer complaints and increase consumer
satisfaction.
Ensured an efficient and smooth customer experience by maintaining adequate cash supplies,
organizing merchandise, and assisting fellow team members during peak shopping hours.
Entrusted to carry out store policies and procedures with minimal supervision and to oversee
customer requests regarding payments, returns, and money orders.

Express (2013-2014) Customer service/Cashier

Consistently met the goals that were given and ensured high customer satisfaction.
Adequately able to assist in checking customers out in a smooth and efficient manner while
overseeing concerns and complaints.

Community Service
Uncle Petes Ministries (2010-Present)
Distribution of sack dinners to the less fortunate.
Collecting and providing school supplies for less privileged children.

Skills

Customer Service
Creative writing
Efficiency in Excel
Social Media
Managing expenses