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  • Internet Check Sheet

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    goodridge_winners2323
    21 views1 page
    The document is a 9-step checklist for troubleshooting an internet connection issue. It asks questions about when the internet stopped working, whether other devices were affected, what type of connection was being used, whether restarting the modem resolved the issue, and what the user was doing before the connection was lost. Space is provided after each question to record the results of checking each item on the list.

    Original Description:

    A checksheet used at our office when the internet goes down - to track what's actually happening.

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    The document is a 9-step checklist for troubleshooting an internet connection issue. It asks questions about when the internet stopped working, whether other devices were affected, what type of connection was being used, whether restarting the modem resolved the issue, and what the user was doing before the connection was lost. Space is provided after each question to record the results of checking each item on the list.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    21 views1 page

    Internet Check Sheet

    Uploaded by

    goodridge_winners2323
    The document is a 9-step checklist for troubleshooting an internet connection issue. It asks questions about when the internet stopped working, whether other devices were affected, what type of connection was being used, whether restarting the modem resolved the issue, and what the user was doing before the connection was lost. Space is provided after each question to record the results of checking each item on the list.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    Name: ______________________________

    9-step Check

    Results

    When did the internet stop working? (Time of Day)


    Were other computers affected?
    Were you connected to WiFi or LAN (phone cable)?
    Does your Smart Phone/Tablet connect to the
    internet and function?
    Does the landline still work?
    Does Ronelles internet work?
    Upon restarting the modem, did this correct the
    issue?
    Did the internet return after, say, 10 minutes?
    What were you doing right before the internet
    stopped working?
    If it wasnt working when you arrived, write:
    Absent

    Name: ______________________________

    9-step Check
    When did the internet stop working? (Time of Day)
    Were other computers affected?
    Were you connected to WiFi or LAN (phone cable)?
    Does your Smart Phone/Tablet connect to the
    internet and function?
    Does the landline still work?
    Does Ronelles internet work?
    Upon restarting the modem, did this correct the
    issue?
    Did the internet return after, say, 10 minutes?
    What were you doing right before the internet
    stopped working?
    If it wasnt working when you arrived, write:
    Absent

    Results

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