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Resume Only
Roberts
10711 Estes Rd.
Yakima, Washington 98908
blaire.roberts@wsu.edu
509-494-2237
!
OBJECTIVE:!!
To#obtain#a#position#in#the#Hospitality#Business#Management#industry#utilizing#my#skills,#
experience#and#knowledge#in#management#and#business#practices#to#improve#customer#
satisfaction.
EDUCATION:!
Bachelor!of!Arts!Hospitality!Business!Management!! !
!!!!!!May!2016#
!Spring!2015#
!!!!!!!!!!!Summer!2014#
WASHINGTON*STATE*UNIVERSITY*0*PULLMAN,*WA#
#
Study!Abroad:!Tourism!&!Hospitality!Management! !
GRIFFITH*COLLEGE*0*DUBLIN,*IRELAND*
*
Study!Abroad:!Food!&!Wine!of!Italy!!!!!!!! !
APICIUS*INTERNATIONAL*SCHOOL*OF*HOSPITALITY*0*FLORENCE,*ITALY*
WORK!HISTORY:# #
SHBM!Catering!Services!! !
!!!!!!!!!!!!Sept.!2014!S!Current#
Catering#Staff##&#Server##Pullman,*WA#
Work#with#front#of#the#house#operations#including#set#up,#onEsite#production#of#
events,#&#clean#up#for#event#ranging#from#5E100#people.#
Serve#guests#food#&#beverages#at#a#variety#of#events#such#as#banquets#and#private#
parties#for#high#caliber#university#donors.##
Work#with#back#of#the#house#operations#including#communication#with#front#of#
house,#food#preparation#and#clean#up.#
#
SHBM!Atrium!Cafe! !
!!
!Dec.!2013S!Current#
Barista##Pullman,*WA#
Prepare#quality#and#consistent#drinks#to#provide#customer#satisfaction.#
Facilitated#in#strengthening#our#team#by#assisting#with#hiring#and#training#processes#
of#over#10#employees.#
!
Starwood!Hotels!&!Resorts!
!!!!
!!!!!
!!!!!!!!!!!June!2015S!Aug!2015!
W#Hotel#Rooms#Intern##Seattle,*WA#
Operating#computer#systems#and#call#center#in#Whatever/Whenever#department#in#
a#timely,#effective#manner.#
Checking#guests#both#in#and#out#at#the#Welcome#Desk#in#a#quick#and#efficient#
manner.#
Improved#in#room#dining#alcohol#sales#procedures#as#well#as#increased#alcohol#sales#
revenue#in#the#months#of#June,#July#and#August#2015#from#JuneEAugust#2014.##
LEADERSHIP!&!MEMBERSHIP!EXPERIENCE!
HR!Manager!Ambassador,!School*of*Hospitality*Business*Management#Aug.!2015SCurrent#
Active!Member,!Eta*Sigma*Delta*Hospitality*Honor*Society*
*
**Dec.!2013SCurrent!
Active!Member,!Kappa*Delta*Sorority*
*
*
************* *
*Aug.!2012S!Current#
Rho!Gamma,!Fall*Formal*Sorority*Recruitment** *
*
**********Nov.!2013S!Aug.!2014!
!