JEROME SHERWOOD

23-20 Kimbercroft Crt., Scarborough, ON M1S 4K8

CellnPhone: (647)207-7046 / House Phone(416)754-9782 / Jeromesherwood19@hotmail.com

HIGHLIGHTS OF QUALIFICATIONS
Over 3 years experience in providing exceptional Customer Service
Effective problem solver with sound decision making abilities
Proven conflict resolution, negotiation and mediation skills to ensure best service experience
Motivated to work in a dynamic and fast paced team environment
Outstanding communication skills, both written and verbal
Keen eye for detail adapting well to new environments with a strong work ethic
Proficient computer skills in MS Word, Excel, E-mail, Internet and Social Media
RELATED EXPERIENCE

Shipper
Nike Corporations, Toronto, ON
Mar 2013 - Nov 2013
Worked in the shipping department sorting and packing boxes on skids & loading them in trailers
Used the RF scanner to scan boxes and update their locations
Made a note of all boxes that were either cancelled or printed status
Assembler
Gervais Party and Tent Rentals, Toronto, ON
Jan 2013 - Mar 2013
Cleaned sorted and packed chairs and tables on skids and loaded them in trailers
Assembled and disassembled tents at various locations across Ontario
Used various cleaning machines to clean chairs and tables on daily basis
Reviewed customer contracts to ensure all orders are complete correctly
Telemarketer
Sep 2009 - Nov2012
Gemma Communications, Toronto, ON
Contacted potential customers by phone or through personal contacts, demonstrated and sold
products directly to individual customers
Arranged sales demonstration appointments, and showed, described and sold goods or services
Entered clients information into database, and faxed orders
Accountable for excellent customer service ensuring that clients expectations were met while
meeting sales target under extreme pressure
Youth Worker
Jan 2012 May 2012
Scarborough Youth Resource Centre, Toronto, ON
Assisted clients to sort out options and developed plans of action while providing necessary
support and assistance
Meet with clients to assess their progress, give support and discuss any difficulties or problems
Assisted with program preparation
Maintained program statistics for purposes of evaluation and research
Engaged youth and provided support, information and referrals
Supported special projects
Ensured participants adhered to policies, procedures and code of conduct of the centre
General Labourer
Home Prix, Scarborough, ON
Sorted, packed, crated and packaged materials and products

Dec 2011

Assisted in maintaining and keeping an adequate amount of supplies by informing office staff of
shortages
VOLUNTEER EXPERIENCE

Glendower Community Breakfast Club

Maintained a safe and healthy environment
Organized and participated in activities such as games, crafts, and reading

2009

EDUCATION
Ontario Secondary School Diploma
Winston Church Hill Collegiate, Scarborough, ON

2011