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Reliable and Consistent

Job Execution
Town Hall Presentation

April 2014

RELIABILITY,
EFFICIENCY AND
INTEGRATION

Schlumberger Private

A STEP CHANGE IN

OUR
TRANSFORMATION

Transforming our
Reliability
1. How we develop products and technology
Schlumberger Private

2. How we maintain our assets and equipment


3. A comprehensive management system
4. 100% procedural adherence

Our Customers Want It

Schlumberger Private

David Payne, VP Drilling and Completions, Chevron

Q1 14

Q4 13

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Schlumberger Private

11

Q3 13

Q2 13

Q1 13

Q4 12

Q3 12

Q2 12

Q1 12

Q4 11

Q3 11

Q2 11

Q1 11

Today We Are Inconsistent


12

NPT Rate

10

Our Goal
NPTr

10

Actual performance
Improvements needed to reach goal

2014: Reduce NPTr by 25%


Follow current procedures
Use standard work instructions and
checklists to perform tasks consistently
Need your input to continuously improve
SWIs and checklists

-25% yoy
6

-25% yoy
4

8.4
2012

7.9

2013

*RIG-RELATED SEGMENTS

6.0

2014

4.5

2015

1.0
2020

Schlumberger Private

Improve NPTr by 10-fold at 25%


improvement year-on-year

Introducing

Its about TRANSFORMING the


consistency of our job execution
Its a call to action for EVERYONE
Our drive to DO IT RIGHT can
transform our reliability

Schlumberger Private

Its about ALWAYS following


procedures, every time

15% of NPT is due to


non-adherence
to procedures

FALSE
It accounts for ~40%

Schlumberger Private

True or False?

Breakdown of NPT
42%

24%

13%

Schlumberger Private

21%

PROCEDURAL ADHERENCE

PROCESSES

PRODUCT RELIABILITY

COMPETENCY

Source:17th April 2014 Quest; TopCat data analysis of NPT for all rig-related
Segments, 2013

Do it Right

Schlumberger Private

Your part:
Renew your commitment to
procedural adherence
Our part:
Introduce standard work
instructions and checklists
to improve consistency
Provide training and
competency management
Together:
Ensure we have good
procedures

10

If we were to all follow


correct procedures we could
reduce NPT by ~40%

TRUE
11

Schlumberger Private

True or False?

Schlumberger Private

We are taking best practices from


high-reliability industries.

12

Schlumberger Private

We are introducing
standard work
instructions and
checklists worldwide
Designed to help you
do it right and deliver
the same quality of
service every time for
your customers

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Schlumberger Private

We can ALL contribute


Every time, everywhere

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