David DeFord

(208)308-5947
davidgdeford@gmail.com

344 N. 15th Apt 10D, Pocatello ID, 83201

Objective
To obtain employment

Summary of Qualifications

Advanced knowledge of computer systems,

networking, and their inner workings
Understanding of Microsoft office and other
Windows components
Effective communication and great
customer service skills.

MCP industry certification

Multitasking between different projects
while taking care of clients needs
Over 7 years experience in Technical
and Call Center Support.

Professional Experience
Swensens Markets Mar. 2014 - Dec. 2014 #208-734-9414
Bakery Manager. responsible for ordering product and baking said product.
Kept books about spending and stayed within budget.
Managed bakery employee's.
Kapstone Inc. Feb. 2012 - Mar. 2014 #208-734-2100
Forklift driver and bundle stacker for paper manufacturing company.
Responsibilities included making sure production never stopped and was continuous.
Unloading and stacking paper rolls from train cars as well as waste management.
In-depth training on proper color selection for products as well as error checking.
C3/ Customer Contact Channels Oct. 2010 - Feb 2012
customer support for Medicare and Medi-gap clients.
Auditor work for seasonal employee's.
Dell Inc. Jan. 2005 - Nov. 2009 #(208)-733-8212 or (800)-367-5690
Acted as Gold Support and later Pro Support representative.
Troubleshot hardware, software, and connectivity issues.
Innovative Call Center support of thousands of users worldwide, receiving a solid
reputation for complex problem solving and professionalism.
Achieved high levels of productivity, handling more than 30 calls per day as well as
handling issues by email.
Coached new employees with adjusting and refining technical skills and troubleshooting.
Maintained a monthly article for the Dell internal newsletter describing their workgroups
accomplishments and best practices.
Researched and trained on the latest systems being produced and current technology.
Received an MCP industry certification from Microsoft.
Efficient and created less down time, often getting clients back up and running same day
or overnight at the latest.

David DeFord(208) 944-3179davidgdeford@gmail.com

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References
References are available upon request.

David DeFord(208) 944-3179davidgdeford@gmail.com

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