TRAINING NOTES

1. Benefits of using standards

Standards are a tried and tested way to work more efficiently and effectively. They
help organizations to improve their performance, reduce their risk and help them be
more sustainable.

Improve Performance
Reduce Risk
Be more sustainable

2. Who uses standards

Organizations of all sizes use standards to compete more effectively, from small
businesses to multinationals and governments.

Small Medium Business

National and Multi-National Corporation
Governments

3. Why you need to implement and certify ISO 9001?

Stay competitive when you have been certified to ISO 9001. It is no longer a
'good-to-have' standard but an integral part of any business type, any size.
Grow your profitability thru repeating customers with larger spending when you
focus on delivering quality services and excellence.
Improves business performance and manages better business risk with frequent
ISO 9001 audits from BSI that will always help identify weak spots for
improvement to stay ahead of your competitors.
Attracts investment as investors prefer organisation with good commitment to
quality excellence.
Increases customer satisfaction when you deliver quality services and offers and
ISO 9001 processes makes sure this happens time after time.
4. Whats the certification process?
1. Get in touch tell us what you need.
2. Proposal well give you a proposal detailing the cost and time involved in a
formal assessment.
3. Meet your assessment team well assign you a dedicated Client Manager.
4. Training we can provide workshops, seminars or training courses to bring your
people up to certification level.
5. Pre-assessment optional pre-assessment identifies any omissions or
weaknesses that need resolving.
6. Assessment this comprises a number of stages, depending on the chosen
standard.

7. Certification well issue a certificate of registration, clearly outlining the scope of

your certification.
8. Compliance your client manager will carry out ongoing assessments to support
your continual improvement activities.