CATHY WILLIS

4016 Melrose Street

Macon, GA 31204
478-508-4514
clwillis@wesleyancollege.edu

OBJECTIVE
To be an effective employee in a clerical/administrative position for any business by utilizing my skills and
education to contribute to their success

QUALIFICATIONS

Over six years of experience in clerical/administrative position

Excellent communication skills
Exceptional typing and ten key skills
Proficient in Microsoft Office Suite 2010 and Quick Books

EDUCATION
Bachelor of Arts in Business Administration
Wesleyan College
4760 Forsyth Road
Macon, GA 31210
GPA: 3.36/4.0
Minor in Finance

Anticipated Graduation: August 2016

RELEVANT EXPERIENCE
GEICO Macon, GA

08/2010-11/2010

IVR Pay Gate/Sales Department

Assisted policyholders in setting up automatic payments via credit card, debit card or checking
account
Transferred policyholders to other departments as needed
Answered multi-line telephone system
Exceeded company's expectations in job duties

North American Theatrical Photographers Stone Mountain, GA

Office Lead

Responsible for training of all employees in new and established procedures

Generated all schedules for photographers and sales people in schools
Communicated with customers on a daily basis via e-mail and telephone
Corresponded with other out-of-state office daily on various topics

ADDITIONAL EXPERIENCE

09/2003-03/2010

Barnes and Noble Macon, GA

11/2012-Present

Bookseller

Answer multi-line telephone system and answer questions from customers

Transferred calls to appropriate departments
Shelved book and magazines in accordance to shelving guidelines
Contacted customers when orders arrived to the store
Tidied departments to keep the sales floor organized and kept product in correct locations
Resetting displays within the store according to plan for store layout

ServiceMaster of Macon, Macon, GA

04/2012-07/2012

Assistant Office Manager

Answered multi-line telephone system and answer questions that were presented to me
Entered information into several programs to generate estimates for insurance adjustors
Gathered all signed paperwork, burned electronic files to CD and filed closed files
Kept inventory on all equipment and supplies needed for technicians
Scheduled appointments with homeowners to set up restoration equipment in fire and water
loss

REFERENCES - REFERENCES AVAILABLE UPON REQUEST