Jessica Tracy

8055 Microsoft Way

Charlotte, NC 28273

Sally Johnson
123 Tryon St
Charlotte, NC 28262
Dear Sally Johnson:
I sincerely apologize for missing our agreed upon deadline. We lost our program manager
and as a result, my teams workloads were mismanaged this month. Unfortunately, our
companys personnel challenges were felt by your organization, for which we are very
sorry.
I want to reassure you that we have a new program manager in place as well as
processes, should we be faced with a similar situation in the future. We will do everything
we can to ensure that this will not happen again.
Your software will be delivered to you within the next 3 business days. Additionally, this
purchase will be discounted an extra 15%. Again, please accept our sincerest apologies
and as always, thank you for your continued patronage.
Sincerely,

Jessica Tracy