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  • Nelaculturetour Doubletreebyhiltonrockymountnc

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    The document outlines the vision, mission, values and culture of an organization. The vision is to provide excellence in service and be in the top 5 of their industry. The mission focuses on experiences over tasks and creating whatever experience customers want through a culture of care. Core values include relationship-building, recovery strategies when errors occur, team pride, and embracing excellence. The culture emphasizes communication, celebrations, feedback, and a leadership style focused on intentional training.

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    nelaculturetour-doubletreebyhiltonrockymountnc

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    The document outlines the vision, mission, values and culture of an organization. The vision is to provide excellence in service and be in the top 5 of their industry. The mission focuses on experiences over tasks and creating whatever experience customers want through a culture of care. Core values include relationship-building, recovery strategies when errors occur, team pride, and embracing excellence. The culture emphasizes communication, celebrations, feedback, and a leadership style focused on intentional training.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    21 views1 page

    Nelaculturetour Doubletreebyhiltonrockymountnc

    Uploaded by

    api-302479066
    The document outlines the vision, mission, values and culture of an organization. The vision is to provide excellence in service and be in the top 5 of their industry. The mission focuses on experiences over tasks and creating whatever experience customers want through a culture of care. Core values include relationship-building, recovery strategies when errors occur, team pride, and embracing excellence. The culture emphasizes communication, celebrations, feedback, and a leadership style focused on intentional training.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 1

    ShapingCultureBusinessTour61615

    Vision

    Mission

    CARE
    Concept
    C
    reate
    An
    d
    R
    eward
    E
    xcellence
    Leadingthepeopleyouareentrustedto
    lead
    Relationshipdriven
    Recoverystrategiestheabilitytorecover
    fromerrorsmadeinhighstakessituations
    Fixitbeforethecustomerwalksoutthe
    door!
    TEAMPRIDE

    Communication

    8:30Standupteammeeting
    Commonlanguage
    Allstaffmembersarecalledteam
    members.
    Maintenancepersonnelarecalled
    engineers.
    Thetermexcellenceisusedand
    postedthroughoutthefacility.

    Traditions

    Annualcommunityserviceandvolunteer
    opportunities(Boys&GirlsClub,etc.)

    PrivateFacebookpageforstaff
    shoutouts
    CARE
    PersonoftheMonth
    Financialincentivesforbeingmentionedin
    customercomments($10percomment).

    StakeholderFeedback

    Toembraceexcellence
    Toentrusttheteamtoprovidethehighest
    levelofservice
    Tobeinthetop5intheirindustry
    Wecancreatewhateverexperienceyou
    want!

    ValuesandBeliefs

    Celebrations/Recognitions

    ExperienceExcellence
    CultureofCare
    Experiences,nottasks

    TripAdvisor
    Guestfeedbackanddirectuseofdata
    Hiltoncompanyinspectionsdoneevery2
    yearsThefacilitycantflythecompany
    flagorcarrytheHiltonnamewithout
    passingtheinspection.

    LeadershipStyle

    Emphasisonintentionaltraining/coaching
    Explorationoftheconceptofmanagement
    versusleadership

    Artifacts

    Signage/Posters

    PhysicalEnvironment

    Staffmembersproperlydressed
    Beautifulfacility
    Enhancements
    Dinnertabledecor
    Devicesmountedonwallto
    producewonderfulsmellsinthe
    conventioncenter

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