KAY L A FI T Z GE R A L D

1 7 0 4 9 E V E R E S T PA T H , F A R M I N G T O N , M N 5 5 0 2 4
CELL: 952-201-7684
E M A I L : KAY L A . F I T Z G E R A L D 9 3 @ YA H O O. C O M

OBJECTIVE

To effectively facilitate conversation between deaf and

hearing consumers, while maintaining cultural
equivalence. Provide a comfortable and plesant
experience for all.
EXPERIENCE

2015-Current

Caribou Coffee

Eagan, MN

Shift Supervisor

Supervise team members.

Deal with customer complaints, and resolve

conflicts.
Opened and closed the store, which included
counting cash drawers and making bank deposits.

2012-2015

Sams Club

Apple Valley, MN

Cashier, Electronics Associate, Cake Decorator

EDUCATION

Opened and closed the store, which included

counting cash drawers and making bank deposits.
Answered customers' questions and addressed
problems and complaints in person and via phone.
Educated customers on product and service offers.
Offered
exceptional
customer
service
to
differentiate and promote the company brand.
Kept the showroom clean and maintained neat,
orderly product displays.
Built customer confidence by actively listening to
their concerns and giving appropriate feedback.
Balanced the needs of multiple customers
simultaneously in a fast-paced retail environment.
Built and maintained effective relationships with
peers and upper management

KAY L A . F I T Z G E R A L D 9 3 @ YA H O O. C O M
1 7 0 4 9 E V E R E S T PA T H F A R M I N G T O N , M N 5 5 0 2 4 9 5 2 - 2 0 1 - 7 6 8 4

2011-2016

St. Catherines University

St. Paul, MN

Graduated with a Bachelors in ASL Interpreting

Passed National Interpreting Certification Written

Exam December 2015
G.P.A. has been consistently at 3.0 or higher during
my last 3 years of school

SKILLS

Organized, Time management, Detailed-oriented,

Excellent multi-tasker, Strong communications skills,
Flexible schedule, Fluent in American Sign Language
INTERNSHIP

Spring Semester 2016

Metropolitian State
University
St. Paul, MN

Intern Sign Language Interpreter

Interpreted three different classes with a variety of
consumers
Interpreted tutoring sessions, experienced dialogue
interpreting
Experienced platform interpreting at graudation
January-February 2016
Bloomington, MN

Hyland

Park

Ski

Area

Sign Language Interpreter

Interpreted ski lessons for multiple deaf children

Proved my adaptability by learning to ski backwards

Miscelaneous events I interpreted for

Deaf Awareness Day

Communication Access Conversation

Minnesota Zoo ASL day

Commencement