Terms of Service

hello@hoppla.co.uk 0333 222 1140 Company no. 10067833 Electric Works, Sheffield Digital Campus, Sheffield, S1 2BJ

It is a requirement of The Estate Agents Act of 1979 that you understand and accept our Terms of Service prior to instructing
Hoppla Property Group Limited t/a Hoppla.co.uk (otherwise addressed below as we or us), on the sale of your property.
We offer a full estate agency service, with the exception of accompanied viewings, including sale progression support.

.
1. Payment options:
a.

Hopplas ONLINE service:

Pay an up-front fixed fee - 495, or pay in 6 monthly instalments of 89 (includes a 39 instalment fee).
i.
ii.

b.

12 months of service from the point of instruction.

If the sale legally completes before 6 monthly instalments have been paid, the balance due is immediately
payable upon completion of the sale.

Hopplas EXPERT service:

Pay an up-front fixed fee after a free on-site no obligation valuation - 695.
i.
ii.

c.

12 months of service from the point of instruction.

A dedicated account manager from the Hoppla Management Team to manage your sale.

Hopplas EXPERT PLUS service:

Pay a completion fee of 0.59% of the final sale price of the property.
i.
ii.
iii.
iv.
ii.
iii.

Free no obligation on-site valuation by your account manager.

A dedicated account manager from the Hoppla Management Team to manage your sale.
A free managed open day at your property, upon request.
Sole Agency Contract applies (via separate cover).
A minimum commission fee upon completion of 1,395 applies.
We reserve the right to terminate the agreement after 3 months of advertising.

2. The home visit

As soon as we receive your instructions a member of our team will contact you using the details provided on the application form.
We will then arrange a suitable date and time to visit your house.
3. Website listings
We will list your house on Rightmove, Zoopla, Prime Location, Facebook and of course Hoppla.co.uk along with search partners
affiliated with Zoopla. Your advert will reach over ten million prospective buyers each month nationwide. You may also Like your
advert on our Facebook Property Search page, and share it with your friends.
4. Advert descriptions
You must approve your property details before marketing of the property can commence. Once your advert is live on the internet
it is your responsibility as the seller to inform Hoppla.co.uk of any form of mis-description in your advert so we can amend it. The
Seller shall indemnify Hoppla.co.uk, its proprietors, directors, employees or agents against any claim made in respect of the
Property or any mis-description. We also reserve the right not to publish information provided by you, the Seller.

5. Viewing requests and offers

Hoppla.co.uk will receive viewing requests for properties via the telephone or email, and unless stated by you, we promise to
forward all viewing requests immediately to your email address and/or telephone and advert control panel. All offers on your
property must come through us as acting agent if we arranged the viewing. We will then notify the potential buyer that we have
forwarded the offer to you. If you are approached directly, please give the potential purchaser our contact details.
5.2 The Consumer Protection from Unfair Trading Regulations 2008
Vendors whom provide their own viewings should not mislead potential purchasers. The Consumer Protection from Unfair
Trading Regulations 2008 have replaced previous legislation and now apply to property sales. The regulations require you to
inform all potential buyers at the earliest opportunity of any material factor that would affect their transactional decision. You
are responsible for disclosing any such information to potential buyers at the viewing. The Seller shall indemnify Hoppla.co.uk, its
proprietors, directors and employees against any claim made in respect The Consumer Protection from Unfair Trading
Regulations 2008.
6. Beneficial owner
You are confirming that you are the beneficial owner(s) of the property being sold or have the authority from the beneficial
owner(s) to sell the property.
7. Unoccupied property
Hoppla.co.uk cannot accept responsibility for the maintenance or repair of any unoccupied property for sale.
8. Viewings
You will be conducting all viewings, so it is your responsibility as the seller to ensure the property is safe for visitors. Hoppla.co.uk
cannot be held responsible for any instances or accidents that may occur during any viewings.
9. Money laundering
Under the Money Laundering Regulations of 2003 we must carry out identity checks on both buyers and sellers. We may require
some additional information to confirm your identity such as your passport or driving licence and a recent utility bill if available.
We may also verify your identity online using a credit referencing agency.
10. Advert amendments
You can make amendments to your advert at any time for free in your Advert Control Panel.
11. Advert suspension
Should you wish to suspend your advert we can retain the details for up to 12 months, upon request.
12. Energy Performance Certificates (EPC)
Please note that it is a legal requirement to advertise your property with an up to date EPC report. We can arrange an EPC for
79.95 or alternatively you can arrange the report and upload it to your advert control panel. If you need advice on where to find
a qualified and accredited Domestic Energy Assessor, please go to https://www.epcregister.com/searchAssessor.html
13. Cancellation & refund policy
a.

If you select the ONLINE service refunds will not be available once weve visited the house to arrange the marketing
package.

b.

The cost of recovering any outstanding payments or fees via a third party debt collection agency will be added to your
account, and by accepting our Terms of Service you agree to be liable for these costs. We may also apply an
administration fee to cover our time in recovering outstanding payments.