The Kano model of quality classifies product attributes into five categories: basic factors that must be present and are not a source of satisfaction, performance factors that are directly related to customer satisfaction levels, excitement factors that provide high satisfaction when present but do not cause dissatisfaction when absent, and indifferent factors that have little effect on customer satisfaction or dissatisfaction.
The Kano model of quality classifies product attributes into five categories: basic factors that must be present and are not a source of satisfaction, performance factors that are directly related to customer satisfaction levels, excitement factors that provide high satisfaction when present but do not cause dissatisfaction when absent, and indifferent factors that have little effect on customer satisfaction or dissatisfaction.
The Kano model of quality classifies product attributes into five categories: basic factors that must be present and are not a source of satisfaction, performance factors that are directly related to customer satisfaction levels, excitement factors that provide high satisfaction when present but do not cause dissatisfaction when absent, and indifferent factors that have little effect on customer satisfaction or dissatisfaction.
The Kano model of quality classifies product attributes into five categories: basic factors that must be present and are not a source of satisfaction, performance factors that are directly related to customer satisfaction levels, excitement factors that provide high satisfaction when present but do not cause dissatisfaction when absent, and indifferent factors that have little effect on customer satisfaction or dissatisfaction.