Professional Documents
Culture Documents
Week 4: (BUS 1) Prof. Restie Torres
Week 4: (BUS 1) Prof. Restie Torres
(BUS 1)
Prof. Restie Torres
Chapter
10
Corporate Culture
A shaped of pattern of beliefs,
expectations and meanings that
influence and guides the thinking
and behaviors of the members of
that organization.
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Chapter
10
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What is Culture?
Values, norms, guiding beliefs, and
understandings that are shared by
members of an organization
Organizational culture exists at two
levels
Observable symbols
Underlying values
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2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
14
2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Constructive Versus
Non-Constructive Cultures
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2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Ethics
Ethics refer to the code of moral
principles and values that govern the
behaviors of a person or group with
respect to what is right or wrong
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2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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19
Responsibili
ty
Punctuality
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Teamwork
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Professionalism
25
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Role model
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2. Hypercompetitiveness
If a companys culture rewards employees
who pursue personal advantage rather
than focus on contributing to the
performance of the entire team,
employees might overstep ethical
boundaries to get ahead.
3. Poor Discipline
A lax corporate culture makes it easy for
unethical behavior to prosper.
4. Lack of Discussion
Corporate cultures that discourage honest
discussion allow unethical behavior to
spread unimpeded.
Rule based
rule itself is the ultimate basis of
decisions
invites legalistic orientation where
obedience to the letter of the law is the
objective
there is a minimalist attitude
Values based
dominated bycore ethical beliefs and
convictions which underlie each rule or
policy
rules and policies are interpreted and
applied in relation to traditional ethical
values such as honesty, respect,
fairness and responsibility
Rules Based
based
vs.
Value-
VALUES-BASED
CULTURE
Corporate Culture
Companies that define key elements of
a corporate culture communicate their
core values, beliefs and preferred
approaches to handling common and
uncommon business situations.
Employees with a firm grasp on a
companys values will make the most
appropriate choices when facing a
business dilemma.
Creating an Ethical
Workplace
While there are many shades of gray in
business dealings, companies can
define ethical business values by
outlining clear examples of right and
wrong behavior as it applies to them.
This can be achieved by role-playing
scenarios such as customer
interactions, employee disputes or
negotiations with vendors and
contractors.
Fair Treatment
A business can define ethical behavior by
outlining what it considers fair and just
treatment of employees and customers. This
includes goodwill among coworkers and toward
customers, a willingness to give back to the
community and the self-control to avoid
situations where unethical behavior could
occur. When employees understand how a
company defines business ethical values, they
become more likely to comply with corporate
policies and management decisions.
Thank You!