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    To effectively manage conflicts between groups or individuals in a culturally proficient way, one should get the facts of the situation, clarify shared values while distinguishing them from opinions, check different perspectives by separating perceptions from facts, adjust to varying personalities and communication styles, and seek to understand cultural differences to work towards mutually acceptable goals.

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    Culturally Proficient Conflict Management Strategies(1)

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    To effectively manage conflicts between groups or individuals in a culturally proficient way, one should get the facts of the situation, clarify shared values while distinguishing them from opinions, check different perspectives by separating perceptions from facts, adjust to varying personalities and communication styles, and seek to understand cultural differences to work towards mutually acceptable goals.

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    103 views1 page

    Culturally Proficient Conflict Management Strategies

    Uploaded by

    dcleveland1706
    To effectively manage conflicts between groups or individuals in a culturally proficient way, one should get the facts of the situation, clarify shared values while distinguishing them from opinions, check different perspectives by separating perceptions from facts, adjust to varying personalities and communication styles, and seek to understand cultural differences to work towards mutually acceptable goals.

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    of 1

    Problem Solving For A Solution In A Conflict Between Groups Or Individuals

    CULTURALLY PROFICIENT CONFLICT MANAGEMENT STRATEGIES:


    1. Get the facts

    Determine what the facts actually are

    2. Clarify values

    Distinguish shared core values from strong opinions

    3. Check perspectives

    Separate perceptions from facts. Ask questions to gain insight to


    the other persons perception.

    4. Adjust to personalities
    and methods

    Understand different communication styles and methods of


    resolution; then, adjust appropriately to focus on the issue

    5. Seek to understand
    cultural differences

    Collaborate on an understanding of the differences creating


    conflict and seek to work toward mutually acceptable goals.

    Terrell, R.D., Lindsey, D.B., Lindsey, R.B., & Nuri Robins, K. (2006). Culturally Proficient Instruction: A Guide for People Who
    Teach. Thousand Oaks, CA: Corwin Press.

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