Upward

We have common Goals

Plan, Execute, Evaluate
Men and Material
Team and Network
Attitude and personality

lateral

Downward

Top Down Activity

Policies and decisions,
targets and feed back!
Dont be Rude
Listen to people
Seek clarification
Value the input
Be empathetic
Appreciate and
acknowledge ideas
Convince or activate
Last word yours

Dont do that work, by which you

are displeased if others do!

 Sympathy
Understanding and accepting

Apathy
No understanding and no acceptance

Empathy
Understanding and acceptance

as per your judgment

 constructive criticism
corrective feedback to employees
Listen to the employee's side
Avoid anger
waiting makes your feedback less

powerful
Once is an incident; twice is a
coincidence; three times is a pattern

Communication
with the higher ups
Solutions please!!

Time is important
Appointment &Agenda
Be Precise
Give Accurate Information
Clarify your point of view
Dont Assume
Careful filtering

You with colleagues

Develop Relations
Give Feedback
Share Information
Avoid Arguments
No loose talk
Rumors will spread
Neither less nor more

Heat
Closed mind
Exchange
Ignorance
Express Temper
Who is Right?

Question
Confrontation?

Light
Open mind
Knowledge
Logic
What is Right?

Decide using Phone

Crisis, Confidential?
Identify yourself
Recognise voices
Crispness & Precision
No Emotions &
moods
Dont be curt, casual
Take messages
Wrong calls?

 Expression
Low
high

Impression
Low
high
Impression

Sender

Sender Filters

Receiver Filters

Semantics

Semantics

Emotions
Attitudes

Message

Emotions
Attitudes

Role Expectations

Role Expectations

Gender Bias

Gender Bias

Non Verbal Messages

Non Verbal Messages

Feed Back

Receiver

 Boss
Customer
Employee
Position Power
One way information
Difficult relations

Individuals differ
Impressions last
Both are stable
Only small number
of styles exist
Intuitor, thinker,
feeler,and sensor
Judgments
according to styles

Your desk
Your appearance
Your physical &
verbal behavior
Sit up straight
Be discreet
Know when to let

go
Common courtesy
Speak sparingly

Earing and Hearing

Listening
Types of Listening
Informational
Evaluative
Empathetic
Attentive
Argumentative

Empathy
Keep your cool
Attention to
details
No interruptions
Good listener
Good speaker

Bored
Good Body Language
Deviation
Attention Focus
Confrontation Acceptance
Offending
Probing
Confuse Clarify
Assume Summarise