April D Hayes

7380 Tucker Road Centerburg, OH 43011 740.833.5217 hayesa@gmx.com

Objective

Experienced healthcare profession with strong leadership and relationship building skills. Meticulous
organization skills, excellent at juggling multiple tasks and working under pressure. Broad industry
experience includes patient care and insurance reimbursement.

Profile
Motivated, personable business professional experienced in handling multifaceted clerical tasks (e.g., data
entry, filing, records management and billing) as the assistant to multiple business owners. Coordinated
travel arrangements, maintained database and ensured the delivery of premium service to clients. Quickly
became a trusted assistant known for can-do attitude, flexibility and high-quality work. Experienced in
benefits administration including 401k and medical/dental insurance benefits. Diplomatic and tactful
with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential
records. Demonstrated history of producing accurate, timely reports meeting stringent guidelines.

Skills Summary

Project Management
Report Preparation
Written Correspondence
General Office Skills

Professional Experience

Proficient MS Office
Customer Service
Proficient in HTML
Marketing & Sales

Insurance Billing
Front-Office Operations
Professional Presentations
Medical Billing and Coding

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
Prepare complex reports for managed care organizations and insurance companies, ensuring full compliance with agency
requirements and tight deadlines.
Author professional correspondence to customers and vendors.
Involved in designing employee 401k program for Honda Manufacturing Associates.
Conduct small-group sessions explaining roll-out of new benefits and procedures for adding/deleting dependents, changing
benefits, and overall use of available employee benefits.
Communicate medical concepts to patients using laymans terms to facilitate understanding.
Rapidly learn and master varied computer programs.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee front-office operations and provide impeccable customer service:
Communicated effectively with clients and vendors.
Established strong relationships to gain support and effectively achieve results.
Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared
official correspondence.
Collections for small law office in Delaware, Ohio.
Debt reduction/settlement for law office clients.

Education

Marion-Technical College Associate of Applied Science

Medical Billing and Coding-Certificate
University of South Florida Risk Management - Certificate
IV Therapy Certification
Tri-Rivers School of Nursing - Diploma
Columbus Business School-Secretarial Sciences - Diploma
Big Walnut High School Graduate

Affiliations

Captain Volunteer Columbus Marathon (2009-present)

Co-Event Lead Relay For Life of Big Walnut (2010-present)
Online & Social Communications Lead Relay For Life of Big Walnut (2011-present)
District Area Volunteer Manager American Cancer Society Rely For Life (2015-present)

2016
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1984
1983