DIMENSIONS

AND
BARRIERS OF
COMMUNICATION

What is Communication.?
Communication is an
exchange of facts,
ideas & opinions or
emotions.
-Newman Summer & Warren
Conveying of
information from one
person to another.
-Hudson

Characteristics of
Communication
Involves at least 2
persons: A Sender & A
Receiver.
Two way process
Creates understanding
Several Forms: Order,
Instructions, Report
etc.

ELEMENTS OF
COMMUNICATION
PROCESS

Types of Communication
Verbal Communication
Non-verbal Communication
Communicati
on can be
verbal or nonverbal(i.e., in
the form of
body
language.)

TYPES OF COMMUNICATION
CHANNELS

Vertical
Formal
Horizontal

CHANNEL
S
Informal

Grapevine

POPULAR COMMUNICATION
CHANNELS

Wheel

Circular

Grapevi
ne

Chain

Inverted
V

SINGLE Chain
Communication
Exists between supervisor
& his sub-ordinates.

1
2
3

Circular Communication
Each person can
communicate with two
adjoining persons.

1
5

2
4

Wheel Communication
All communicate under one
supervisor.

2
5

1
4

INVERTED V
A subordinate is
allowed to
communicate with
his superior as well
as his subordinates.

Grapevine
Communication
It follows different types
of networks for
communication.

Barriers of Communication
There are four basic
barriers of Communication.

Semantic

Psychologic
al

Organization
al

Personal

Semantic Barriers
Symbols with different meanings.
Faulty translation.
Body Language and Gesture decoding.

Psychological Barriers
Lack of attention.
Distrust.
Premature evaluation.

Organizational Barriers
Status.
Complexity.
Rules & Regulations.

Personal Barriers
Lack of confidence.
Unwillingness to communicate.
Fear of challenge to authority.

Improving communication
effectiveness

Clarity of message
Positive attitude
Effective listening
Receptive to new ideas

Knowing your
communication style
and managing others
communication styles
can reduce conflicts,
increase productivity,
and improve
teamwork in the
workplace.

THANK YOU