Sir,

Thank You for your mail dated 19-12016 taking initiation in response to complain
t dated 9-1-2016.
As regards procedural compliance, we have taken notice of it ( Please also provi
de the
copy of Home Loan Landing Policy for Compliance. )
but regarding non courteous / unfair practice / demand done in
the mean period between 24-9-2015 to till date we will hear from you at the ear
liest.